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Skills

  • Advanced knowledge of IP routing technologies
  • Network performance monitoring and fine-tuning
  • Managing BGP routing policies
  • Operational improvement
  • Regulatory compliance
  • Load balancing strategy development
  • Route management
  • Vendor relationship management
  • Package labeling
  • Cost-saving route optimization

Work Experiences

  • Managed incoming orders, organized deliveries, and transferred packages to other departments using standard and framework equipment.
  • Analyzed and refined routing configurations for the procedure initiative, successfully reducing round-trip time by 10ms and improving customer satisfaction by 31%.
  • Achieved buy-in for a $8 infrastructure investment.
  • Conducted company-wide presentations on routing strategies.
  • Collaborated with development teams to create simulation models for testing and validating routing configurations, leading to a 39% reduction in post-deployment errors.
  • Co-authored 18 technical whitepapers.
  • Coordinated with the security team.
  • Co-authored 3 technical whitepapers and conducted company-wide presentations about routing strategies, elevating overall team expertise.
  • Double-checked order data on a 6 months basis to ensure that transactions and shipping dates were correct.
  • Ensured that procedure and process packages were delivered efficiently and on time, identifying and selecting the best shipping methods to meet deadlines.

Summaries

  • Award-winning Senior Router with deep knowledge of Lean compliance, known for implementing secure routing frameworks and reducing vulnerabilities by 85%.
  • Strong record-keeping and planning skills.
  • Clear understanding of performance reporting and quality assurance as well as data analysis training.
  • Spanish conversational abilities
  • Within Customer Service, senior Senior Router and outstanding performer in performance reporting and risk assessment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently reduced network escalations by 29%.
  • Benchmarked innovative QuickBooks solutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a 30% reduction in escalations.

Accomplishments

  • Upgraded routing firmware for SAP, delivering enhanced performance metrics and reducing critical failures by 65%.
  • Worked closely with security teams to ensure all routing policies complied with Six Sigma requirements, achieving 2 years of zero compliance violations.
  • Led the re-architecting of a large-scale MPLS backbone network, strengthening infrastructure resilience and reducing costs by 78%.
  • Engineered optimized routing protocols that boosted data transfer efficiency by 20% across 15 locations.
  • Developed a routing automation tool that reduced manual configuration tasks by 33%, accelerating deployment processes across 16 sites.
  • Collaborated with team of 8 in the development of standard.
  • Integrated advanced router redundancy configurations, improving network failover response by 41% and minimizing disruptions.
  • Contributed to standard by optimizing OSPF routing design, increasing router throughput capacity by 53%.
  • Led network expansion projects across Phoenix, routing 10 new sites into the infrastructure, improving network coverage by 46%.
  • Developed a contingency plan for router failures, reducing system downtime by 42% during planned and unplanned outages.

Affiliations

  • Internet Services Providers' Association (ISPA)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Certified Routing and Switching Professional Organization (CRSPO)
  • American Registry for Internet Numbers (ARIN)
  • Association of Information Technology Professionals
  • Certified Information Systems Security Professional (CISSP) Holders Advisory Group
  • Association for Computing Machinery (ACM)
  • Packet Pushers Networking Community
  • Open Networking Foundation (ONF)

Certifications

  • Nutanix Certified Professional - Network Function Virtualization (NCP-NFV)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Arista Certified Engineering Associate (ACE-A)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • Certified Real-Time Router Deployment Expert (CTRDE)
  • Dell Certified Networking Specialist (DCNS) - Routing Solutions
  • CompTIA Network+

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