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Skills

  • Hardware evaluation
  • Elegant food plating
  • Conflict resolution
  • Materials preparation
  • Public speaking
  • Cross-functional team collaboration
  • Inspection reviews
  • Pricing tool development
  • Client assessment and analysis
  • Inventory management

Work Experiences

  • Achieved sales increase during 10 months.
  • Boosted sales by $4/month.
  • Achieved a 53% decrease in customer complaints.
  • Conducted 6 months inventories of bar and drink supplies to keep stock on hand and avoid costly rush orders.
  • Actively managed high-volume shifts.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 4 bartenders and barbacks.
  • Achieved a 12% boost in sales over two years.
  • Achieved results over the past year.
  • Dealt with $15 cash on a daily basis, which earned me the trust and loyalty of the owners.
  • Achieved a 51% retention rate.

Summaries

  • Boosted seasonal sales by 85%.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Contributed to a 29% improvement in service speed and accuracy.
  • Customer service-oriented Server/Bartender Trainer.
  • Awarded Innovation Award for best-in-class customer service.
  • Achieved full compliance with state regulations.
  • Analyzed bar sales data.
  • Analytical Server/Bartender Trainer.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 15% increase in menu add-ons.

Accomplishments

  • Facilitated cross-location communication to optimize inventory control, reducing stock discrepancies by 58%.
  • Won
  • Created a system for regular performance evaluations, providing actionable feedback that increased employee morale and reduced turnover by 66%.
  • Design: Responsible for creative design for prominent method.
  • Prepared
  • Researched
  • Documented
  • Implemented a mystery shopper program, leading to more consistent service quality and winning the 2016 Excellence Award for top customer satisfaction.
  • Initiated
  • Represented

Affiliations

  • Certificate of Excellence in Bar Inventory Auditing by system
  • Completed daily cash handling and theft prevention seminars offered by framework
  • Participation in program Hospitality Best Practices Roundtable for Bar Leaders
  • Member of metric Hospitality Association since 2020
  • Certification through the National Restaurant Association for Food and Beverage Management
  • Received Bartender of the Year award from standard in recognition of exceptional service standards
  • Certified POS Systems Administrator (framework) for Bar and Food Services
  • Member of the Mixology Enthusiasts Network, showcasing innovative cocktail creation ideas
  • Certified Customer Relations Specialist for Bars (Completed training by program)
  • Ongoing member of Hospitality Management Association (Denver Chapter) since 2017

Certifications

  • Introduction to Event Management Certification Vantage, 2017
  • Certified Professional Food Manager (CPFM) Brightline, 2019
  • Certified Menu Engineering Professional Summit Group, 2024
  • Certified Hospitality Supervisor (CHS) - Harbor & Co. - 2016
  • Certified Customer Service Professional (CCSP) Ironclad Systems 2021
  • Certified Restaurant Server Brightline, 2023
  • Advanced Bartending Certification Vantage, 2019
  • Conflict Resolution and Mediation Certification - Harbor & Co. - 2022
  • Certified Catering Professional (CCP) Northwind, 2022
  • Customer Experience Strategy Certification Northwind, 2016

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