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Skills

  • Inventory
  • Extremely organized
  • Budgeting and finance
  • Report writing
  • Customer relationship management
  • Changing beer kegs
  • Methodology implementation
  • Elegant food plating
  • Project management
  • Health and safety compliance

Work Experiences

  • Dealt with $15 cash on a daily basis, which earned me the trust and loyalty of the owners.
  • Assisted in organizing and executing successful large events for up to 17 attendees with minimal service delays.
  • Co-authored a nutrition-friendly drink menu by integrating customer feedback, which led to a 76% increase in health-conscious clientele.
  • Created unique drink and cocktail offerings to improve the bar's reputation.
  • Built staff competence in reporting tips accurately, leading to a 37% reduction in payroll discrepancies.
  • Created a cocktail menu that included creative procedure-based cocktails, modern wines, and method beer.
  • Actively managed high-volume shifts.
  • Achieved a 53% decrease in customer complaints.
  • Achieved sales increase during 10 months.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 4 bartenders and barbacks.

Summaries

  • Accomplished Server/Bartender Trainer with a strong background in teaching responsible alcohol service, achieving full compliance with state regulations and earning ITIL in 2024.
  • Boosted upsell rates by 78%.
  • Analytical Server/Bartender Trainer with extensive experience in sales data review, identifying growth opportunities and driving a 15% sales boost by applying insights directly to training methodologies.
  • Achieved 76% improvement in customer satisfaction.
  • Contributed to a 29% improvement in service speed and accuracy.
  • Applied insights directly to training methodologies.
  • Achieved a 15% increase in menu add-ons.
  • Created seamless customer experiences.
  • Award-winning Server/Bartender Trainer.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Established
  • Guided
  • Handled guest complaints and effectively diffused situations, resulting in a 30% improvement in guest return rates over several months.
  • Implemented a mystery shopper program, leading to more consistent service quality and winning the 2016 Excellence Award for top customer satisfaction.
  • Facilitated cross-location communication to optimize inventory control, reducing stock discrepancies by 58%.
  • Created a system to monitor and ensure compliance with all state and local health codes, resulting in Outstanding Service Award upon health inspections.
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Increased revenue by 80% through upselling techniques and cross-promotion of bar specials, enhancing the overall customer experience.
  • Resolved

Affiliations

  • Member of metric Hospitality Association since 2020
  • Certified Inventory Control Specialist for Bars and Restaurants (2017)
  • Certified with TIPS (Training for Intervention ProcedureS) for Alcohol Servers
  • Attended Bar Institute Conference on Beverage Management Strategies in 2016
  • Completion of Beverage Operations Efficiency seminar by procedure in 2017
  • Received Bartender of the Year award from standard in recognition of exceptional service standards
  • Certification through the National Restaurant Association for Food and Beverage Management
  • ServSafe Alcohol Certification (Received in 2020)
  • Food and Beverage Safety Training (Certified by Brightline)
  • Certified Bar Trainer through Northwind

Certifications

  • Advanced Bartending Certification Vantage, 2019
  • Certified Bar Trainer Cedar Works, 2019
  • Food Safety Manager Certification - Beacon Labs (2024)
  • Certified Food & Beverage Executive (CFBE) Cedar Works, 2017
  • Certified Hospitality Supervisor (CHS) - Harbor & Co. - 2016
  • Responsible Beverage Service Certification (RBS) Washington, 2015
  • Certified DiSC Trainer Meridian, 2015
  • Certified Menu Engineering Professional Summit Group, 2024
  • Certified Protection Officer (CPO)
  • ServSafe Alcohol Certification – Harbor & Co., 2024

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