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Skills

  • Relationship development
  • Project organization
  • Method equipment
  • Digital and Social Media Campaigns
  • Guest inquiries
  • Online Rental Listing Platforms
  • Communication and Negotiation Skills
  • Supervision
  • Lease renewal management
  • Paperless Office Systems Implementation

Work Experiences

  • Boosted follow-up efficiency by 58%.
  • Achieved results in 2018.
  • Assisted customers who needed assistance by carrying out and loading purchases.
  • Collaborated with contractors and vendors.
  • Decreased average property turnaround time by 19% days through an enhanced property staging and cleaning program.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed rental market trends.
  • Adjusted pricing strategies.
  • Adjusted rental rates.
  • Collaborated with a network of contractors and vendors to enhance tenant experience, reducing maintenance request response times by 53% hours.

Summaries

  • Counter clerk with 8 years of experience patiently answering customer questions.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Advanced proficiency in utilizing tenant screening technologies and compliance procedures, cutting application time by 78% and enhancing tenant quality while adhering to Six Sigma guidelines.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Costs were consistently reduced while profits were increased.
  • Award-winning track record for client service delivery.
  • Applied insights to pricing and rental strategies.
  • Achieved notable improvement in client satisfaction over 2020.
  • Accomplished in tenant lease management.
  • Adept Home Rental Agent.

Accomplishments

  • Collaborated with property owners to develop tailored property marketing strategies, contributing to an annual portfolio growth of 16% in 2017.
  • Trained and mentored a team of 7 leasing agents, contributing to a 35% increase in department productivity and closing rates.
  • Improved lease-up velocity by 59% through the implementation of virtual tours and self-service inspection options during 6 months.
  • Documented and resolved framework which led to metric.
  • Utilized Microsoft Excel to monitor leasing metrics, presenting data-driven insights to reduce vacancies and enhance property value by 56% over 2022.
  • Successfully managed a portfolio of 9 properties and reduced turnover costs by $13 per unit through strategic refurbishments.
  • Developed and implemented a vacancy reduction plan, cutting turnover time by 20% days and raising occupancy rates by 58% by the end of 2022.
  • Achieved 3 property leases within the first one year of employment through aggressive advertising and market positioning.
  • Reduced delinquencies by 47% by instituting a proactive rent collection protocol, improving overall landlord cash flow.
  • Onboarded 4 property owners to management services, expanding overall property portfolio by 49% in 2017.

Affiliations

  • The Leasing Professional Alliance of Atlanta
  • Jaycees
  • Project Management Institute
  • Women in Real Estate (WIRE) Group
  • National Association of Residential Property Managers (NARPM)
  • Certified Property Manager (CPM) Accreditation
  • Certified Apartment Leasing Professional (CAPL) certification
  • Certified Negotiation Expert (CNE) designation
  • Society of Women Engineers
  • Urban Land Institute (ULI) Membership

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Risk Management Specialist (RMS) - method
  • Fair Housing Compliance Certification - process
  • Certified Tenant Relations Manager (CTRM) - Northwind
  • Certified Property Manager (CPM) – category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Occupancy Specialist (COS) – framework

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