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Skills

  • HRIS technologies
  • Motivational speaking
  • Invoice generation
  • Sales leadership development
  • First Aid/CPR
  • Team direction
  • Human Resources
  • Inventory management
  • Stakeholder collaboration
  • Finance

Work Experiences

  • Oversaw the incentive and motivational programs for team leaders.
  • Led training programs aimed at implementing new agent performance management standards for 9 departments.
  • Kept track of training costs in order to stay within the training budget.
  • Led trainings for up to 13 employees on a weekly basis.
  • Achieved 57% better learning outcomes.
  • Achieved a 43% reduction in costs year-on-year.
  • Developed testing and evaluation procedures to assess performance before, during, and after training sessions.
  • 43% of mentees advanced to senior learning roles.
  • Administered continuous professional development programs.
  • Upheld corporate responsibility by staying informed about laws affecting human resource training programs.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert in system with a strong aptitude for spearheaded and streamlined.
  • Hardworking and disciplined leader with advanced conflict resolution skills, excellent organizational skills, and a proactive attitude.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Learning Capability Manager.
  • Learning Capability Manager and team leader with 2 years of experience in system settings.
  • Learning Capability Manager with risk assessment and budget management abilities.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking for a Learning Capability Manager position in the Miscellaneous vertical sector right now.
  • German conversational abilities
  • Diversifying training programs and expanding course offerings to accommodate larger numbers of students was a success.

Accomplishments

  • Integrated microlearning and e-learning technologies to increase learner engagement, resulting in a 72% decrease in training dropout rate.
  • Developed career progression pathways for finance, assisting in reducing employee turnover by 55% over 2024.
  • Collaborated with SMEs to design a bespoke training path for standard, increasing role-specific performance metrics by 68%.
  • Established and led a cross-functional learning team that developed custom learning solutions, increasing employee competency ratings by 84%.
  • Facilitated global roll-out of a digital learning program, achieving 55% higher course completion rate in the Midwest.
  • Collaborated with HR and department leads to align learning programs with future workforce needs, increasing role preparedness by 78%.
  • Successfully launched remote e-learning programs during category, maintaining a learner satisfaction score of 59% and limiting disruptions to business operations.
  • Earned Lean to improve ROI measurement capabilities and applied the learning, increasing identifiable ROI by 80% across development programs.
  • Presented monthly learning performance dashboards to executive teams, helping influence company-wide learning investment by 60%.
  • Piloted an interactive virtual training program, reducing total training costs by 42% while expanding learner accessibility across metric.

Affiliations

  • Participated in the International Society for Performance Improvement (ISPI) annual conference to stay updated on the latest trends in performance improvement.
  • Active participant in the online community of system users, contributing to product feedback that enhances global learning delivery.
  • Involved in the strategic learning initiatives of the Organizational Development Network, enhancing knowledge-sharing across multi-location enterprises.
  • Member of the International Association of Facilitators (IAF), utilizing facilitation techniques to improve group learning effectiveness.
  • Member of Association for Talent Development (ATD) since 2019, contributing to the review of best practices in instructional design.
  • Led a capability-building initiative under the Professional Association for Workplace Learning with a focus on asynchronous training models.
  • Facilitated leadership development programs through Austin Chamber of Commerce’s Networking Leadership programs.
  • Chair of the Employee Learning and Engagement committee at Northwind, driving initiatives aligned with broader corporate objectives.
  • Involved in the strategic planning committee at the Society for Human Resource Management (SHRM) to align L&D initiatives with business outcomes.
  • Registered member of the International Association for Talent Development (IATD), focusing on talent development trends and certifications.

Certifications

  • Certified Learning and Development Professional (CLDP) Meridian
  • Google Certified Professional Cloud Architect
  • Change Management Practitioner (CMP) - process
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Organizational Development Certification – Lakeside Partners
  • Neuroscience of Learning Certification - Lakeside Partners
  • Apple Certified Associate (ACA)
  • High Impact Learning Organization Certification - Brightline
  • Certified Public Accountant (CPA)

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