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Learning Capability Manager resume examples

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Skills

  • Training needs analysis
  • Cross-functional team leadership
  • CCTV
  • Project management
  • Business Administration
  • New employee training
  • Inventory management
  • Relationship development
  • MS Office
  • Motivational speaking

Work Experiences

  • Assessed employee skill levels and implemented new methods to improve employee knowledge.
  • Created the first training manual for the Miscellaneous company.
  • Achieved a 43% reduction in costs year-on-year.
  • Prioritized required training classes to accommodate Learning Capability Managers and Learning Capability Managers' schedules.
  • Led training sessions on benefits, FMLA, and CFRA, as well as new employee orientation and performance evaluations.
  • Achieved a 65% completion rate.
  • Used procedure technology to train new employees and provide effective onboarding.
  • Achieved results within 11 months.
  • Led training programs aimed at implementing new agent performance management standards for 9 departments.
  • Achieved promotions within three years.

Summaries

  • Analytical problem-solver looking for a Learning Capability Manager position where she can leverage her experience and help the company grow.
  • Ready to bring 14 years of Miscellaneous experience to a dynamic new role with system leadership team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Motivating leader who has built and managed procedure teams in the past.
  • Ability to recognize initiative issues and integrate process solutions to achieve procedure.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Knowledge of Workday in depth, as well as stakeholder engagement and team leadership abilities.
  • Effective at assessing training needs and program operations in order to make informed decisions.
  • Strategic thinker with expertise in stakeholder engagement.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Facilitated global roll-out of a digital learning program, achieving 55% higher course completion rate in the Midwest.
  • Designed and assisted in conducting post-training impact assessments that provided actionable insights, which increased applied knowledge rates by 18%.
  • Led the onboarding process for 12 new hires and reduced time to full productivity from the past year to program by implementing targeted learning interventions.
  • Analyzed learning data and identified gaps that resulted in redesigning SAP, boosting learning effectiveness by 58%.
  • Created and delivered an innovative, mobile-friendly learning format that increased training participation by 27%.
  • Introduced a peer-to-peer learning initiative that encouraged knowledge sharing across departments, leading to overall training effectiveness of 34%.
  • Implemented a structured succession planning program by mapping key positions and developing talent to improve readiness metrics by 32%.
  • Collaborated with SMEs to design a bespoke training path for standard, increasing role-specific performance metrics by 68%.
  • Developed career progression pathways for finance, assisting in reducing employee turnover by 55% over 2024.
  • Established and led a cross-functional learning team that developed custom learning solutions, increasing employee competency ratings by 84%.

Affiliations

  • Speaker at the National Association for Talent Development’s Annual Summit, sharing insights on synchronous vs asynchronous learning strategies.
  • Facilitated leadership development programs through Austin Chamber of Commerce’s Networking Leadership programs.
  • Involved in the strategic learning initiatives of the Organizational Development Network, enhancing knowledge-sharing across multi-location enterprises.
  • Participated in the International Society for Performance Improvement (ISPI) annual conference to stay updated on the latest trends in performance improvement.
  • Certified facilitator of the Learning and Development Roundtable with ITIL, providing peer best practices and structured learning program guidance.
  • Registered member of the International Association for Talent Development (IATD), focusing on talent development trends and certifications.
  • Key contributor to talent development discussions at the Academy of Human Resource Development (AHRD), aligning training with organizational needs.
  • Chair of the Employee Learning and Engagement committee at Northwind, driving initiatives aligned with broader corporate objectives.
  • Member of the International Association of Facilitators (IAF), utilizing facilitation techniques to improve group learning effectiveness.
  • Led a capability-building initiative under the Professional Association for Workplace Learning with a focus on asynchronous training models.

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • SHRM Certified Professional (SHRM-CP) – process
  • Certified eLearning Specialist - eLearning Guild
  • Certified Human Resource Business Partner (HRBP) - process
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • High Impact Learning Organization Certification - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Organizational Development Certification – Lakeside Partners

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