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Skills

  • Resource allocation
  • MS Office
  • Developing and Managing Preventive Maintenance Schedules
  • Data-driven decision making
  • Budgets
  • Training program development
  • Vendor relationship management
  • Team leadership and development
  • Communications
  • Client Satisfaction Improvement

Work Experiences

  • Completed the project 4 weeks ahead of schedule.
  • Assessed team members' abilities and assigned tasks based on their knowledge and experience.
  • Coordinated with finance for floor maintenance scheduling.
  • Achieved more streamlined operations.
  • Achieved a 50% reduction in escalations.
  • Advanced cost control measures.
  • Coached Floor Technician Supervisors and implemented training in process improvement and risk assessment, resulting in a 3% increase in productivity.
  • Went over the project details to make sure the materials and equipment for the job sites were correct.
  • Cut average response time by 11%.
  • Achieved a 6% reduction in client complaints.

Summaries

  • Achieved significant advances in efficiency.
  • Within Retail, senior Floor Technician Supervisor and outstanding performer in data analysis and workflow optimization.
  • Boosted efficiency in floor care operations.
  • Floor Technician Supervisor is a multi-talented Floor Technician Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved a 54% increase in productivity.
  • Floor Technician Supervisor who is approachable and has honed client relations, workflow optimization, and client relations abilities.
  • Diplomatic in resolving conflicts and coordinating large groups of people.
  • Dedicated team player who is dedicated to keeping job sites safe and clean.
  • Employee with a 4-year successful career in the Retail sector.
  • Achieves measurable results year over year.

Accomplishments

  • Played a pivotal role in the inspection and upgrade of high-traffic floor areas, extending use-life by 9 years.
  • Collaborated with building management to revise floor care schedules, improving client satisfaction by 75% points.
  • Documented and resolved program which led to initiative.
  • Partnered closely with suppliers to negotiate better pricing, saving the department 14% annually on equipment and materials.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 12 in the development of metric.
  • Adjusting and maintaining floor care equipment on-site, reducing the need for external repairs by 64%.
  • Implemented eco-friendly floor care solutions that reduced chemical consumption by 36% and improved environmental sustainability.
  • Scheduled and coordinated training sessions for new hires, reducing turnover by 17% through a focus on skill development.
  • Prepared and delivered detailed reports on floor wear patterns to recommend improvements, resulting in a standard increase in floor lifespan.

Affiliations

  • Certified Professional Supervisor (CPS) through BSCAI
  • Lean Six Sigma Green Belt Program for Process Optimization
  • Certified Facility Manager (CFM) via IFMA
  • Certified Custodial Leader (CCL) via IEHA
  • Rotary International
  • Chemical Safety Board Affiliation
  • Association for Computing Machinery
  • Associated Cleaning Equipment Suppliers (ACES) Affiliation
  • Society of Human Resource Management
  • Project Management Institute (PMI) - Certified Associate

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Floor Care Technician (IICRC)
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification
  • Lockout/Tagout (LOTO) Training - OSHA
  • Certified Public Accountant (CPA)
  • Certified Building Maintenance Technician (CBMT) - Building Service Contractors Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Supervisor for Hazardous Materials – Austin
  • Bloodborne Pathogens Certification (BBP) – American Safety & Health Institute
  • SHRM Senior Certified Professional (SHRM-SCP)

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