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Skills

  • MS Office
  • Client advocacy within social service systems
  • Privacy and confidentiality with method compliance
  • Crisis intervention and de-escalation strategies
  • Assessment tool proficiency (Power BI)
  • Developmental psychology knowledge
  • Team building
  • Organization
  • Supervision
  • Problem-solving skills

Work Experiences

  • Assisted families in navigating social services systems.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Achieved a 81% improvement in family communication.
  • Applied therapeutic interventions during home visits.
  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours.
  • Authored treatment protocols and trained staff in their application, increasing clinical consistency and client outcomes by 83%.
  • Acted as a liaison among educators, social workers, and families.
  • Achieved a 81% improvement in client goal attainment.
  • Addressed family dynamics.

Summaries

  • Achieved 83% improvement in client goal attainment.
  • Achieved 48% progress in client mental health goals.
  • Intensive In-Home Qualified Professional with 16 years of successful data analysis and workflow optimization experience.
  • Achieved a reduction of 19% within 13 months months.
  • Costs were consistently reduced while profits were increased.
  • Achieved 58% decrease in household conflict.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Friendly and efficient Front Desk Agent with good phone, computer, and office equipment skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Providing personalized guest service, including managing VIP requests, is second nature to me.

Accomplishments

  • Delivered post-discharge support for clients, decreasing re-admission rates by 65% over the course of 15 months months.
  • Provided intensive in-home care for clients, successfully lowering aggressive behaviors by 48% within 16 months months through structured behavioral intervention strategies.
  • Supported 83% compliance in Individualized Education Program (IEP) development by ensuring communication between service providers, educators, and families.
  • Enhanced interdisciplinary communication, reducing service delays by 38% and ensuring faster response to critical cases.
  • Facilitated therapeutic group sessions for youth, improving emotional regulation and achieving an overall behavioral improvement rate of 25%.
  • Developed behavior modification plans that led to a 69% reduction in aggressive incidents over a 10 months-month period.
  • Successfully collaborated with 17 therapists and case workers to monitor and provide weekly progress reports for each client, improving outcome tracking by 66%.
  • Collaborated with team of 18 in the development of metric.
  • Achieved a 82% reduction in missed appointments through proactive communication and scheduling adjustments.
  • Supported families during crisis situations by connecting them with emergency assistance services, reducing emergency room visits by 17%.

Affiliations

  • American Association of Children's Residential Centers (AACRC)
  • American Counseling Association (ACA)
  • Freemason
  • Society for Prevention Research (SPR) - Family/Community Interventions
  • Lions Club
  • Society for Social Work and Research (SSWR)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Association for Supply Chain Management (APICS)
  • Clinical Social Work Association (CSWA)
  • Society of Clinical Child & Adolescent Psychology (SCCAP)

Certifications

  • Certified Clinical Trauma Professional (CCTP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Child Protective Services (CPS) Investigative Certification
  • Person-Centered Thinking Trainer Certification
  • Project Management Professional (PMP)
  • Certified Developmental Disabilities Professional (CDDP)
  • Solution-Focused Brief Therapy (SFBT) Certification
  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Parent Facilitator (CPF)
  • Certified Peer Recovery Specialist (CPRS)

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