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Skills

  • Technical analysis
  • Digital Media Creation and Editing Microsoft Excel
  • Cloud Storage Solutions for Educational Environments
  • Faculty Collaboration on Tech Implementations
  • High-Priority IT Escalation Resolution
  • Campus-Wide Technology Overhaul Leadership
  • Product development
  • Program installations
  • AV Equipment Installation and Configuration
  • Audio-Visual Technology Troubleshooting

Work Experiences

  • Added 18 high-definition cameras.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Assumed ownership of high-priority IT escalation cases, ensuring timely resolution and improving faculty satisfaction scores by 80%.
  • Configured 16 new instructional technology workstations.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Attended by over 3 participants each semester.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Achieved zero missed deadlines.
  • Configured interactive response systems.
  • Achieved a 20% improvement in equipment availability.

Summaries

  • Instructional Technologies Technician is a multi-talented Instructional Technologies Technician who is consistently rewarded for planning and operational improvements.
  • Achieved seamless integration of classroom technologies, resulting in a 50% improvement in classroom engagement times and a marked reduction in technology malfunctions.
  • Achieved 59% reduction in classroom setup time.
  • Achieved a 80% boost in classroom tech adoption.
  • In large-scale distributed network environments, certified in Six Sigma and ITIL for 7 years.
  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.
  • Achieved a 71% reduction in setup times for virtual classes.
  • Achieved a 28% improvement in equipment availability.
  • Contributed to a 37% decrease in help desk requests.
  • Collaborated with faculty.

Accomplishments

  • Collaborated with cross-functional teams to structure IT onboarding processes, reducing new hire setup time by 20%.
  • Managed deployment and updates of category across 16 devices, ensuring all systems remained secure and up-to-date.
  • Increased efficiency of in-class technology setups by developing and documenting step-by-step guides, reducing setup time by 25%.
  • Implemented video streaming and management platform SAP to support online learning during pandemic, measured 31% increase in online class attendance.
  • Documented and resolved process which led to system.
  • Designed and delivered faculty development workshops on leveraging Jira, garnering 82% increase in adoption across various departments.
  • Enhanced lecture recording capabilities by integrating Adobe Creative Suite with method, raising content engagement rates by 54%.
  • Led the migration from offline to cloud-based classroom management systems, eliminating downtime and improving access by 56%
  • Provided hands-on support during standard, ensuring 11 participants could successfully connect and engage via video conferencing tools.
  • Supported hybrid learning models by equipping classrooms with 11 new video conferencing setups, leading to a 40% participation improvement in virtual sessions.

Affiliations

  • AV Support and Technology Integration Taskforce at Beacon Labs
  • International Society for Technology in Education (ISTE)
  • Society for Information Technology and Teacher Education (SITE)
  • Society for Technical Communication (STC)
  • Consortium of College and University Media Centers (CCUMC)
  • Technology Integration Trainer Certification OSHA
  • University Classroom Support Team Mentorship Program
  • Association for Media and Technology in Education in Canada (AMTEC)
  • Academic Computing Researchers Group
  • Toastmasters

Certifications

  • Google Certified Educator, Level 1 & 2
  • CompTIA IT Fundamentals (ITF+)
  • CompTIA Security+
  • Microsoft Certified Educator (MCE)
  • Certified Virtual Trainer (CVT)
  • Certified Remote Work Professional (CRWP)
  • Certified Blackboard Learning Management System (LMS) Administrator
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)

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