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Skills

  • Team building
  • Cost-Saving Strategies via Warranties and Contracts
  • Supervision
  • Organization
  • Product development
  • Digital Media Creation and Editing Microsoft Excel
  • Help Desk Support Reduction Techniques
  • Faculty Collaboration on Tech Implementations
  • Campus-Wide Technology Overhaul Leadership
  • Customer service

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved cost savings of $10.
  • Configured and tested interactive response systems that led to a 47% increase in classroom engagement and instantaneous feedback for instructors.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Assisted in the development of learning technology budgets, ensuring an optimal mix of cost and performance over 3 instructional spaces.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Achieved a 62% decrease in downtime.
  • Achieved a 29% increase in instructional engagement.
  • Transported ServiceNow to two years customer locations.
  • Collaborated with faculty to develop technology-enhanced learning environments, improving classroom efficiency by 84%.

Summaries

  • Achieved operational success in Phoenix.
  • Instructional Technologies Technician with 16 years of successful performance reporting and project management experience.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Instructional Technologies Technician is a multi-talented Instructional Technologies Technician who is consistently rewarded for planning and operational improvements.
  • Achieved a 66% improvement in overall student outcomes.
  • Achieved a 28% improvement in equipment availability.
  • Achieved a 71% reduction in setup times for virtual classes.
  • Adopted digital learning platforms.

Accomplishments

  • Managed hardware refresh projects as part of the institution’s yearly update cycle, reducing IT expenditures by 80%.
  • Collaborated with procurement to select budget-conscious AV equipment, saving the institution $109,000 without sacrificing quality.
  • Collaborated with cross-functional teams to structure IT onboarding processes, reducing new hire setup time by 20%.
  • Spearheaded IT help desk efforts for students and faculty during COVID-19, resolving over 8 IT incidents with 98% satisfaction rating.
  • Managed deployment and updates of category across 16 devices, ensuring all systems remained secure and up-to-date.
  • Designed and delivered faculty development workshops on leveraging Jira, garnering 82% increase in adoption across various departments.
  • Troubleshot audio-visual system issues in real-time during high-profile events, ensuring zero downtime for presentations or live streams.
  • Supported hybrid learning models by equipping classrooms with 11 new video conferencing setups, leading to a 40% participation improvement in virtual sessions.
  • Upgraded campus-wide lecture capture systems, increasing room-to-cloud uploads by 52% with minimal disruption to class schedules.
  • Supervised classroom technology installations for new campus buildings, efficiently coordinating among AV, IT, and facilities teams without project delays.

Affiliations

  • CETPA (California Educational Technology Professionals Association)
  • Society of Women Engineers
  • International Council of Nurses
  • Rotary International
  • American Marketing Association
  • AVIXA (AudioVisual and Integrated Experience Association)
  • Association for Media and Technology in Education in Canada (AMTEC)
  • Society for Scholarly Multimedia Integration
  • Project Management Institute
  • Freemason

Certifications

  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Azure Administrator Associate
  • Certified Novell Administrator (CNA)
  • Zoom Video Communications Certified Professional
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Virtual Trainer (CVT)
  • CompTIA A+ Certification
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • CompTIA Security+
  • Project Management Professional (PMP)

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