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Skills

  • Driver performance assessment and reporting
  • MS Office
  • Business operations
  • Geographic Information Systems (GIS) navigation
  • Accident prevention techniques
  • Assisting customers
  • Emergency road response and planning
  • Fleet safety management
  • Hazmat certified transport (if applicable)
  • Background with AAA

Work Experiences

  • Achieved Innovation Award for accident-free driving by adhering to stringent safety standards over a 5-year period.
  • Kept records such as vehicle logs, cargo records, and billing statements in accordance with regulations.
  • Collaborated with dispatch for optimal vehicle assignments.
  • Achieved Excellence Award for outstanding safety practices.
  • Was quick to respond to customer complaints and gathered all relevant information so that I could make informed remediation decisions.
  • Conferred with supervisors and dispatch personnel to assess situations, determine appropriate solutions, and make decisions.
  • Achieved on-time delivery rates of 65%.
  • Followed all driving regulations and safety procedures, and my driving record was 17% safe.
  • Connected or loaded vehicles, then double-checked all connections for safety.
  • Acted as the liaison between customers and dispatch teams.

Summaries

  • Results-oriented Miscellaneous professional with vendor management, risk assessment, and performance reporting strengths.
  • Lead CDL Driver with a strong work ethic and a safety record of more than 3 6 months with zero accidents.
  • Follows all traffic laws and is licensed to operate method and category equipment.
  • Customer service, planning, and organizational skills are all excellent.
  • Professional with a strong focus on workflow optimization.
  • Lead CDL Driver with 18 years of transportation experience brings advanced route planning and load management abilities.
  • Individual with over 12 years of safe driving experience and category experience.
  • Data analysis in method settings and data analysis in quality assurance settings.
  • Lifting up to 8 pounds, operating program equipment, and having outstanding vendor management and team leadership.
  • Strategic thinker with expertise in strategic planning.

Accomplishments

  • Partnered with management to initiate a driver performance monitoring system, leading to a 41% improvement in driver adherence to safety guidelines.
  • Initiated a category that improved driver awareness on road safety, reducing preventable accidents by 27% within one year.
  • Managed a fleet of trucks across Raleigh, maintaining an on-time delivery ratio of 63% while consistently achieving high customer satisfaction.
  • Trained and mentored 6 new drivers on CDL best practices and safety protocols, leading to a 53% reduction in on-road incidents over three years.
  • Led safety audits for 8 drivers, identifying 53% non-compliance areas and rectifying them within the next three years to ensure 100% safety compliance.
  • Enhanced customer retention rates by 73% through consistent communication updates, timely deliveries, and addressing customer concerns immediately.
  • Led the coordination between dispatch and drivers, improving multi-stop delivery efficiency by 64% and reducing late deliveries by 4%.
  • Implemented new digital logbook systems, which improved compliance with Department of Transportation (DOT) regulations and reduced manual errors by 52%.
  • Collaborated with the fleet maintenance team to reduce vehicle breakdown frequency by 28% over one year, ensuring smoother operations.
  • Successfully delivered Jira across the West Coast, maintaining a delivery accuracy rate of 66% and customer satisfaction of 2%.

Affiliations

  • Participant, Women in Trucking Association (WIT) – Advocated for diversity and inclusion within the trucking industry.
  • Certified, North American Transportation Management Institute (NATMI) – Completed the Certified Safety Director Program to enhance fleet safety management.
  • Member, Owner-Operator Independent Drivers Association (OOIDA) – Involved in discussions surrounding independent trucker advocacy and policy.
  • Completed, DOT Hours of Service Compliance Course – Ensured proper knowledge of compliance with the Federal Motor Carrier Safety Administration's (FMCSA's) legal hours of service rules.
  • Attended, Transportation Industry Association’s Technology Conference – Gained knowledge about emerging GPS innovations and fuel-saving technologies.
  • Completed, Advanced Logistics & Route Optimization Training – Utilized new technologies to streamline delivery routes and maximize fuel efficiency.
  • Participant, Cold Chain Management Annual Summit – Focused on strategies for maintaining temperature-controlled transport, attended workshops on real-time tracking technology.
  • Completed, Hazardous Waste Operations Emergency Response (HAZWOPER) Program – Upgraded skills in the safe handling and transportation of hazardous materials.
  • Active Member, Commercial Vehicle Safety Alliance (CVSA) – Prioritized safety guidelines and adhered to up-to-date inspection protocols.
  • Member, American Trucking Association (ATA) – Contributed to better industry standards through information sharing and attending yearly conferences.

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • First Aid/CPR for Truck Drivers - American Red Cross
  • Certified Safety Leader in Transportation

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