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Skills

  • Eligibility determination expertise for public assistance programs
  • Customer service
  • Cross-agency collaboration for streamlined services
  • Advocating for vulnerable or underserved populations
  • Outreach program development
  • Behavior mirroring
  • Collaboration and networking with non-profits and government agencies
  • Individual and family counseling
  • MS Office
  • Collaboration with community organizations

Work Experiences

  • Advocated for vulnerable populations.
  • Achieved results after 5 months of case management.
  • Contributed to a 77% improvement in outcome measurement accuracy.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Assessed job readiness of welfare recipients.
  • Collaborated with community organizations in Phoenix.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved connections within one year.

Summaries

  • Created employment opportunities for families.
  • Family Independence Case Manager with 9 years of successful vendor management and quality assurance experience.
  • Dedicated Social Worker with 14 years of experience in counseling and crisis intervention.
  • Collaborative community-driven professional.
  • Created personalized plans for clients.
  • Excellent Family Independence Case Manager with a strong emphasis on domestic violence prevention and education.
  • Built partnerships with local businesses.
  • Aligned support services with client goals.
  • Clear understanding of process improvement and risk assessment as well as budget management training.
  • Adhered to strict program compliance guidelines.

Accomplishments

  • Analyzed and restructured case file management processes, leading to 22% faster retrieval times and improved case monitoring.
  • Spearheaded community outreach programs that increased enrollment in family assistance programs by 54% in the the Southwest area.
  • Designed and conducted training sessions on policy compliance, boosting the team's adherence to updated regulations by 84% annually.
  • Trained and mentored 17 junior staff members and interns on case management processes, contributing to a 51% improvement in team productivity.
  • Reviewed legal and procedural documents to assess eligibility criteria, resulting in 40% more informed and compliant case review decisions.
  • Documented and resolved program which led to procedure.
  • Recommended programmatic changes based on case outcomes, directly influencing policy shifts that improved family independence rates by 46%.
  • Developed a new streamlined process for benefit eligibility screening, reducing average case review times by 35% while increasing accuracy by 55% across the team.
  • Developed client empowerment workshops, achieving a 50% participation increase and process for attendees.
  • Maintained a 5 case portfolio, ensuring individualized case plans for each family, which led to 56% successful case resolutions.

Affiliations

  • Project Management Institute
  • EAP Association (Employee Assistance Professionals Association)
  • Association of Family and Conciliation Courts (AFCC)
  • National Association for Welfare Research and Statistics (NAWRS)
  • International Council of Nurses
  • Academy of Certified Social Workers (ACSW)
  • Society of Human Resource Management
  • National Organization for Human Services (NOHS)
  • National Association for Regulatory Administration (NARA)
  • Lions Club

Certifications

  • Apple Certified Associate (ACA)
  • Substance Abuse Counseling Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Grant Writing Certification for Social Services
  • Accredited Case Manager (ACM)
  • Certified Public Manager (CPM)

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