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Skills

  • Business operations
  • Qualitative and quantitative data analysis
  • Supervision
  • Eligibility determination expertise for public assistance programs
  • Cloud-based case management systems
  • Emotional Support and Counseling
  • Communications
  • Problem resolution
  • Verbal and written communication skills
  • Cultural competency and sensitivity

Work Experiences

  • Achieved 8 successful placements in 2020.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Achieved a 31% reduction in documentation errors.
  • Contributed to a 26% improvement in family stability outcomes.
  • Contributed to the introduction of standard.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved results in 2023.
  • Assessed job readiness of welfare recipients.
  • Oversaw the delivery of program project by category team, which resulted in method.

Summaries

  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Costs were consistently reduced while profits were increased.
  • Committed to helping families navigate challenges.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Contributed to programs improving outcomes for underserved families.
  • Advanced skills in emergency case resolution.
  • Advocate for vulnerable populations with contributions to regional policymaking that resulted in the introduction of key metric reforms in 2016.
  • Built partnerships with local businesses.
  • Collaborated with social workers, healthcare professionals, and educators.
  • Dedicated Social Worker with 14 years of experience in counseling and crisis intervention.

Accomplishments

  • Spearheaded community outreach programs that increased enrollment in family assistance programs by 54% in the the Southwest area.
  • Recommended programmatic changes based on case outcomes, directly influencing policy shifts that improved family independence rates by 46%.
  • Maintained a 5 case portfolio, ensuring individualized case plans for each family, which led to 56% successful case resolutions.
  • Improved program outcomes by 59% through data-driven analyses of service usage trends and outcome tracking.
  • Provided weekly in-depth reports on ongoing cases and intervention outcomes, influencing policy adjustments that increased service efficiency by 68%.
  • Collaborated with team of 6 in the development of method.
  • Coordinated emergency housing for displaced families, ensuring 100% occupancy of transitional housing units during crisis periods.
  • Led cross-functional teams in the development and implementation of a client follow-up system, improving client retention rates by 27%.
  • Reviewed state and federal grant proposals securing $16 in additional program funding, enhancing capacity to serve 7 families in need.
  • Facilitated over 9 client interviews, resulting in personalized assistance plans tailored to improve outcomes in family transition programs.

Affiliations

  • American Public Human Services Association (APHSA)
  • Alliance for Children and Families
  • National Council on Social Work Education (NCSWE)
  • Association for Community Organization and Social Administration (ACOSA)
  • Institute for Research on Poverty (IRP)
  • International Council of Nurses
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Professional Society on the Abuse of Children (APSAC)
  • National Welfare to Work Partnership

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Child and Family Services Certification
  • Salesforce
  • Mental Health First Aid Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Family Development Credential (FDC)
  • Project Management Professional (PMP)
  • Certified Peer Support Specialist (CPSS)
  • Child Welfare Certification
  • CompTIA Security+

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