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Skills

  • Team building
  • Problem resolution
  • PBX Telecom
  • Project organization
  • Customer service
  • Automation script maintenance
  • Capacity planning and analysis
  • MS Office
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Checked user logins, file permissions, and other data issues on a regular basis.
  • Assisted in disaster recovery planning, leading to a several months reduction in recovery time during simulations.
  • Used Jira to compile data gathered from various sources.
  • Achieved $16 cost savings.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Was in charge of backing up servers and data on a regular basis.
  • Assisted in the deployment of cloud infrastructure, enabling scalable solutions for 6 different departments.
  • Achieved 9% accuracy in data migration.
  • Achieved a 19% improvement in system response time by overhauling outdated network equipment and configurations.
  • Achieved a 85% increase in skills certification.

Summaries

  • Systems Operator and team leader with 13 years of experience in system settings.
  • 10 years of experience in disaster recovery.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • IT professional who can operate and maintain computers, servers, and peripheral devices with little supervision.
  • IT professional capable of monitoring servers, troubleshooting problems, and assisting users with technical issues.
  • Proficient in promoting method by leveraging performance reporting and risk assessment knowledge.
  • Achieved a recovery time reduction of 84%.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Experienced in checking permissions, verifying credentials, and installing hardware, software, and security updates.
  • Offering extensive knowledge of project management and 18 years of experience in program industry.

Accomplishments

  • Decreased mean time to resolution (MTTR) by 67% through efficient troubleshooting processes and enhanced team collaboration.
  • Provided 24/7 technical support, decreasing system downtime by responding to critical issues within an average of 10 minutes.
  • Installed and configured Asana to centralize the monitoring of key performance indicators, allowing 6% faster reaction to system anomalies.
  • Reduced energy consumption of data center operations through server consolidation and hardware upgrades, achieving $16 in cost savings.
  • Created a centralized file management system that eliminated 17 hours of manual search efforts and increased team productivity.
  • Led a team of 14 operators through certification training, achieving a 38% increase in operational proficiency.
  • Collaborated with network engineers on latency reduction initiatives, reducing average server response time by 44%.
  • Directed efforts to migrate systems to initiative, leading to an 8% increase in overall system uptime and availability.
  • Analyzed and consolidated server metrics to identify bottlenecks, resulting in an overall performance improvement of 70%.
  • Initiated regular disaster recovery simulations and preparedness drills, successfully preventing any critical data loss in 10 incidents.

Affiliations

  • Certified Member, VMware User Group (VMUG), focusing on virtualization and cloud administration
  • Affiliate Member, Cloud Infrastructure and Systems Security Association (CISSA)
  • Participating Member, Institute of Electrical and Electronics Engineers (IEEE) Systems Council
  • Speaker, Local IT Operations and Performance Management Conferences, covering load balancing techniques in Salesforce
  • Member, TechUG IT Admin Community for Systems Operators, attending events focused on security patch management
  • Active Member, Disaster Recovery Institute International (DRI), specializing in system restoration and continuity planning
  • Participant, Digital Forensics and Incident Response Association (DFIR), specialized in reducing MTTR through best practices
  • Certified Member, Cisco Networking Professional Association
  • Contributor, IEEE Computer Society Technical Committee on Systems & Network Architecture
  • Member, International Association of Network Engineers (IANE), engaged in forums discussing load balancing and system optimization

Certifications

  • Salesforce
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Association for Project Management (APM)
  • DevOps Foundation Certification
  • Certified Data Center Professional (CDCP)
  • Certified Cloud Security Professional (CCSP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+ Certification
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Cisco Certified CyberOps Associate

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