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Skills

  • First Aid/CPR
  • Positive learning process
  • Credit and collections
  • Computer literate
  • Contract auditing
  • Multi-Task Management
  • MS Office
  • Accounts payable/receivable
  • Weekly Payroll
  • Customer needs assessment

Work Experiences

  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Started it.
  • Made a proposal
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Quickly identified problems and alerted Benefit Advocate to any potential project delays.
  • On-site training was provided by me.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer service specialist with 13 years of initiative experience who is dedicated and detail-oriented.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Articulate
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Resourceful
  • Innovative

Accomplishments

  • Streamlined the retiree benefits process by reducing paperwork and turnaround times, achieving 78% improved retiree satisfaction within two years.
  • Resolved product issue through consumer testing.
  • Successfully coordinated transition of benefits for Denver after provider shifts, reducing interruptions in coverage by 47% and ensuring seamless enrollment for all employees.
  • Managed relationships with 17 key benefits vendors, ensuring on-time delivery of services that aligned with legal requirements and contract terms.
  • Launched a benefits communication campaign that increased voluntary benefit enrollments by 20% and reduced opt-out rates by 71% over several months.
  • Monitored and audited the benefits programs for ongoing compliance, identifying and resolving 9 non-compliant actions before regulatory intervention.
  • Tracked industry trends and utilized market data to negotiate benefit structures, saving Cedar Works 14 annually without reducing employee coverage.
  • Reduced healthcare benefit costs by 38% by collaborating with category to secure more efficient, cost-friendly alternatives without sacrificing coverage.
  • Improved benefits claims processing by reducing average processing times from 15 days to metric days through system upgrades and workflow restructuring.
  • Analyzed and reported on employee benefits utilization metrics, guiding leadership in the creation of more attractive, budget-friendly benefits packages with a savings of 2.

Affiliations

  • National Association of Professional Employer Organizations (NAPEO)
  • WorldatWork - Total Rewards Association
  • Lions Club
  • Society of Women Engineers
  • Jaycees
  • Trained in Lean Six Sigma for Benefits Administration 2019
  • Professional Benefits Administration Association
  • Society of Human Resource Management Certified Professional (SHRM-CP)
  • Association of Information Technology Professionals
  • Toastmasters

Certifications

  • Total Rewards Specialist (TRS) - Acknowledged by The HR Certification Center
  • ServSafe
  • Human Resources Management Certificate - Issued by the Society for Human Resource Management (SHRM)
  • HR Technology Certification - Provided by the Human Capital Institute (HCI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Health Care Management Professional (HCMP) - Delivered by Healthcare Leaders Association (HLA)
  • Salesforce
  • Project Management Professional (PMP)
  • Benefit Communication Specialist (BCS) - Offered by the Diversity Training Group

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