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Skills

  • Handling multi-line phone systems
  • Call routing optimization
  • Customer service
  • Planning and coordination
  • Adaptive thinking in fluid situations
  • Problem resolution
  • Business operations
  • Supervision
  • Data entry with a high degree of accuracy
  • Administrative support

Work Experiences

  • Collaborated with local law enforcement and medical teams to coordinate multi-agency responses to complex incidents.
  • Finished category of project, which resulted in method.
  • Acted as the communication bridge during program emergency involving multiple agencies, ensuring actions were properly coordinated and executed without incident.
  • Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time.
  • Collaborated with Denver first responders.
  • Coordinated and dispatched emergency services for 18 calls during 6 months, significantly reducing response times by 60%.
  • Working with team members and customers to find workable solutions improved operations.
  • Developed a reputation for punctuality and hard work.
  • Management recognized me for providing outstanding customer service.
  • Contributed to the reduction of service errors by 21%.

Summaries

  • Student pursuing a Transportation degree who is eager to contribute developed knowledge in the role of Emergency Services Dispatcher.
  • Six Sigma certified
  • Initiative and metric have a proven track record.
  • Ability to recognize standard issues and integrate initiative solutions to achieve standard.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Motivating leader who has built and managed metric teams in the past.
  • Procedures and requirements for emergency dispatching are well-understood.
  • Strong technical skills and experience in quality assurance.
  • Known for keeping callers calm while gathering information that police and other first responders need to help resolve situations.
  • Results-oriented Transportation professional with stakeholder engagement, project management, and data analysis strengths.

Accomplishments

  • Developed a new priority coding system that improved accuracy in dispatching units to the most urgent incidents, raising service satisfaction rate by 67%.
  • Reduced duplicity in dispatch communications by 73% by rolling out a standardized communication protocol across all field units.
  • Monitored real-time incident updates using QuickBooks, contributing to an increased situational awareness for deployed field officers and enhancing overall safety.
  • Provided real-time updates and tactical support to law enforcement officers during live incidents, contributing to the arrest of suspects in 3 cases.
  • Assisted in the creation of a new citywide dispatch protocol that lowered average response times for Priority 1 emergencies by 63%.
  • Collaborated with law enforcement and fire departments to streamline multi-jurisdictional communication, cutting response delays by 77%.
  • Reduced false dispatches by 47% by introducing a robust call verification process based on advanced situational analysis techniques.
  • Improved incident prioritization methods by analyzing key response data, reducing non-critical incident delays by 75%.
  • Successfully de-escalated critical situations over the phone, preventing potential harm to the public and alleviating pressure on field units.
  • Handled escalated emergency situations during system, ensuring a continuous communication flow between responding units and base, reducing on-scene confusion.

Affiliations

  • Graduate, Crisis Communications Training, Cedar Works, 2017
  • Participant, Multi-Jurisdictional Emergency Response Coordination Program, 2018
  • Certified, Emergency Medical Dispatch (EMD), metric, system
  • Member, Emergency Management Association, Boston, program
  • Director, Dispatcher-Law Enforcement Coordination Committee, standard
  • Certified, Basic Telecommunicator, Ohio, 2024
  • Member, International Public Safety Association (IPSA) 2015-Present
  • Certified, Domestic Violence First Responder Communication, 2019
  • Trainer, Law Enforcement Communications Best Practices, Raleigh, 2018
  • Presenter, Annual Emergency Call Response Summit, 2020

Certifications

  • Cardio-Pulmonary Resuscitation (CPR) for Professional Rescuers
  • IAED (International Academy of Emergency Dispatch) Emergency Fire Dispatcher (EFD) Certification
  • Law Enforcement Telecommunicator Certification (LET)
  • Basic Telecommunications Operator Certification
  • CompTIA A+ Technician
  • First Aid/CPR
  • Ethical Hacking for Public Safety Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Police Dispatch Training Certification

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