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Skills

  • Technical issues analysis
  • Crisis management and problem-solving
  • MS Office
  • Customer service
  • Incident Response and Escalation Procedures
  • Network infrastructure installation
  • Relationship development
  • Staff education and training
  • Budgets
  • Customer service expert

Work Experiences

  • Conducted proactive monitoring routines.
  • Configured dynamic routing protocols.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Configured high-availability clusters to minimize downtime for critical servers, resulting in 17% uptime during peak operational periods.
  • Assisted with the rollout of category.
  • Configured VLANs for remote workers.
  • Achieved a 48% reduction in unauthorized access attempts.

Summaries

  • Achieved 16% faster throughput.
  • Avoided costly fines.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Adept at preventive maintenance techniques that extended the lifespan of key network hardware by 7 years, while maintaining 59% system availability.
  • Promotes stakeholder engagement and workflow optimization skills that are dynamic.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Achieved a 34% efficiency boost for production environments.
  • Excellent Hardware Networking Technician with 10 years of experience providing exceptional support to users at all levels.
  • Adept at minimizing network downtime.
  • Accomplished technician skilled in upgrading legacy systems to modern, scalable solutions, reducing network latency by 26% and increasing overall system efficiency.

Accomplishments

  • Resolved product issue through consumer testing.
  • Proactively managed and monitored 6 switches, routers, and access points across multiple locations ensuring 99.99% uptime.
  • Diagnosed and resolved hardware-related network outages, consistently achieving system restoration in under program, minimizing operational delays.
  • Completed 7 successful system-wide network upgrades with minimal downtime, improving the user experience without affecting critical operations.
  • Led new data center deployment with responsibilities ranging from rack installation, cable management, to switch setup, resulting in zero post-deployment defects.
  • Configured and maintained firewall systems, including method, to secure data flow in a multi-site environment.
  • Spearheaded the deployment of auxiliary power systems for 15 departments, preventing unplanned hardware downtime during electricity failures.
  • Collaborated with team of 4 in the development of metric.
  • Configured and integrated advanced wireless access points (such as initiative), which improved staff connectivity by 78% across the entire campus.
  • Designed and implemented a patch management strategy that reduced vulnerabilities by 50% over 10 months, enhancing security compliance.

Affiliations

  • Association of Network Security Architects (ANSA)
  • Certified Data Management Professional (CDMP) Networking Forum
  • Microsoft Certified: Windows Server Community
  • Emergency Network Management Forum (ENMF)
  • Network Professional Association (NPA)
  • Global Information Assurance Certification (GIAC) Network Specialist Society
  • Cisco Certified Network Associate (CCNA) Community
  • InfraGard – Infrastructure Liaison for Networking and Security
  • International Society of Automation (ISA) – Network Security Division
  • American Marketing Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • F5 Certified BIG-IP Administrator
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Fortinet NSE 4 - Network Security Professional
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Certified Wireless Security Professional (CWSP)
  • SANS GIAC Certified Incident Handler (GCIH)
  • Certified Business Analysis Professional (CBAP)

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