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Skills

  • Data center hardware installation
  • Staff education and training
  • Desktop support
  • Network infrastructure installation
  • Team building
  • Technical documents comprehension
  • Budgets
  • Process improvement
  • Knowledge of network protocols (e.g., TCP/IP, DHCP, DNS)
  • MS Office

Work Experiences

  • Collaborated with external suppliers.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Achieved 2% uptime during peak operational periods.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Collaborated with IT security team.
  • Achieved results over 18 months.
  • Assisted with the rollout of category.

Summaries

  • Hardware Networking Technician with a 12-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Excellent Hardware Networking Technician with 10 years of experience providing exceptional support to users at all levels.
  • OSHA and Lean are proudly certified.
  • Achieved a 47% improvement in incident resolution time.
  • Addressed issues before impacting end users.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at preventive maintenance techniques.
  • Subject matter expert on QuickBooks with exceptional skills and knowledge in process improvement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led new data center deployment with responsibilities ranging from rack installation, cable management, to switch setup, resulting in zero post-deployment defects.
  • Completed 7 successful system-wide network upgrades with minimal downtime, improving the user experience without affecting critical operations.
  • Proactively managed and monitored 6 switches, routers, and access points across multiple locations ensuring 99.99% uptime.
  • Managed hardware inventory and spares, ensuring that mission-critical operations had necessary components available at all times, leading to a 54% decrease in hardware failure response time.
  • Established network backup and disaster recovery protocols, ensuring a 50% recovery success rate in the event of critical system failures.
  • Configured and integrated advanced wireless access points (such as initiative), which improved staff connectivity by 78% across the entire campus.
  • Diagnosed and resolved hardware-related network outages, consistently achieving system restoration in under program, minimizing operational delays.
  • Successfully set up VPN access for 10 remote users, ensuring secure connections and reduced latency across the network.
  • Designed and implemented a patch management strategy that reduced vulnerabilities by 50% over 10 months, enhancing security compliance.
  • Provided direct technical support during the migration of Jira systems in Seattle, ensuring recovery of critical systems within program and minimizing downtime.

Affiliations

  • IPv6 Forum Member Group
  • Toastmasters
  • International Association of Administrative Professionals
  • Certified Data Management Professional (CDMP) Networking Forum
  • Storage Networking Industry Association (SNIA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • International Society of Automation (ISA) – Network Security Division
  • Telecommunications Industry Association (TIA)
  • American Society of Safety Professionals

Certifications

  • ITIL Foundation Certification
  • Certified Public Accountant
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Data Center Management Professional (CDCMP)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Certified WAN Professional (CWP)

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