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Skills

  • Analyzing data
  • Policy investigations
  • Fraud detection and prevention
  • Magnify Predictive Targeting System
  • Staff development
  • Category adjusting
  • Claims files management processes
  • Customer satisfaction
  • Underwriting knowledge
  • Dispute resolution

Work Experiences

  • Kept track of 12-clients' caseload for each quarter.
  • Developed positive working relationships with government officials and police officers.
  • Was in charge of maintaining claims data in category systems.
  • All premiums were collected on or before the effective date of coverage.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Was in charge of maintaining information files and processing paperwork on a daily basis.
  • Met with 16 existing and prospective clients to help them choose the right insurance policies every week.
  • Testified on behalf of the agency in criminal and civil proceedings.
  • Was a role model for excellent customer service and diagnostic sales techniques.
  • Calculated quotes and provided information on insurance options to potential clients.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Exceptional at mentoring and assisting new adjusters.
  • Claims Adjuster with a passion for helping others and a knack for coming up with novel solutions to problems.
  • Senior Claims Adjuster with 11 years of experience handling standard and category claims.
  • Senior Claims Adjuster with a strong commitment to thoroughly investigating, evaluating, and negotiating procedure claims on behalf of policyholders.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Dedicated Senior Claims Adjuster and customer service specialist looking for work with a growing insurance agency.
  • Licensed Broker with 14 years of experience in auto, home, and life insurance, as well as a track record of customer retention and growth.
  • Senior Claims Adjuster with a strong background in investigating and processing standard insurance claims on behalf of policyholders.
  • Outstanding communication skills, both verbally and in writing.

Accomplishments

  • Negotiated settlements for complex cases, consistently reducing final settlement amounts by an average of 84%.
  • Collaborated with the underwriting department on large-loss policy evaluations, driving a 79% improvement in claims resolution time for accounts with recurring losses.
  • Resolved product issue through consumer testing.
  • Optimized coordination between legal, medical, and investigation teams for liability claims, improving investigation turnaround time by 78% days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced overall claim file duration by 81% by optimizing streamlined workflows for high-frequency claims.
  • Received the “All-Star Award” for earning $13 in commissions and securing $14 million in life insurance sales.
  • Actively contributed to corporate risk assessment projects, decreasing company-wide liability by $16 through accurate loss projections and case closures.
  • Documented and resolved initiative which led to process.
  • Successfully managed a team of 10 adjusters to resolve initiative claims, resulting in a 73% improvement in claims processing efficiency.

Affiliations

  • International Association of Insurance Professionals (IAIP)
  • Association for Computing Machinery
  • American Marketing Association
  • American Bar Association's Tort Trial and Insurance Practice Section
  • Accredited Insurance Adjuster (AIA) Certification
  • Rotary International
  • Society of Women Engineers
  • Institute of Risk Management (IRM)
  • American Society of Safety Professionals
  • State Bar Certification in Insurance Litigation

Certifications

  • Project Management Professional (PMP)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Risk Manager (CRM)
  • Certified in Risk Information and Operations Management (CRIOP)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chartered Property Casualty Underwriter (CPCU)
  • Claims and Dispute Management Certificate from Harbor & Co.
  • Claims Litigation Management (CLM) Alliance Member

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