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Skills

  • Budgets
  • Presentation and facilitation
  • Process implementation
  • Enterprise applications
  • Storage hardware architecture
  • Planning and implementation
  • Risk management
  • Written and oral communication
  • System upgrades
  • Coding and modularization

Work Experiences

  • Created and implemented a safety procedures manual for bartenders and wait staff to use.
  • Used a pipe and filter model to locate bottlenecks and to enable measurement of system resource usage and process behavior at all operations' boundary limits.
  • Improved and streamlined the company's accounting and operations system.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Built the foundation for an application platform to support the transition from client-server product lines to enterprise architectures and services.
  • Style sheets and templates were created by me.
  • Looked for industry trends on social media and through online sources.
  • Worked with developers to ensure that documentation was ready for software releases.
  • Created and maintained the project schedule, which was used by the team to plan and prioritize activities.

Summaries

  • Microsoft Excel is second nature to me, and cross-functional collaboration is second nature to me.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.
  • Looking to apply my 11 years of Media and Journalism experience to a challenging new position with room for growth.
  • Senior Software Engineer with over 15 years of experience designing innovative applications and exceeding client expectations.
  • Strengths in process improvement and project management backed up by Media and Journalism training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Editor with a strong commitment to accuracy and efficiency.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.

Accomplishments

  • Collaborated with cross-functional teams to improve the clarity and accessibility of 8 legacy technical documents.
  • Overhauled 6 outdated documents, aligning all content with current industry regulatory standards and engineering processes.
  • Authored comprehensive user guides for ServiceNow, contributing to a 15% reduction in customer service incidents.
  • Led a review of compliance documentation, ensuring adherence to industry regulations and improving audit readiness by 49%.
  • Actively contributed to Agile development sprints, ensuring timely delivery of documentation that corresponded with feature releases.
  • System Design: Conceptualized and designed system that resulted in metric.
  • Process Improvement: Collaborated with standard to ensure smooth work flow and efficient organization operations.
  • Partnered closely with developers and engineers to translate technical features into concise and understandable product manuals.
  • Regularly engaged with subject matter experts to refine technical content drafts, resulting in category in document clarity.
  • Program Requirements: Wrote program requirements which succeeded in method.

Affiliations

  • Lions Club
  • Friends of Technical Writing Conference (Boston, 2015)
  • Certified Documentation Specialist - CPA (2024)
  • National Writers Union (NWU)
  • User Experience Professionals Association (UXPA)
  • The Content Wrangler Community
  • IEEE Professional Communication Society
  • Association for Computing Machinery (ACM), Special Interest Group on Documentation
  • International Council of Nurses
  • Project Management Institute

Certifications

  • Certified User Experience (UX) Professional Summit Group
  • Certified Documentation Developer (CDD) - Ironclad Systems
  • Certified Usability Analyst (CUA) - Human Factors International
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • DITA XML Authoring Certification - method
  • CCIP Service Provider
  • Certified Software Quality Engineer (CSQE)
  • Agile Documentation Proficiency Badge - process
  • Red Hat Certified Engineer (RHCE)

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