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Skills

  • Fee Collection
  • Post office operations
  • Customer service
  • Project organization
  • Relationship development
  • Workplace safety
  • Inventory management
  • First Aid/CPR
  • Compliance with postal regulations
  • Process improvement

Work Experiences

  • Coordinated logistics for Jira launch.
  • Assisted customers by carrying oversized packages into their homes.
  • Coordinated with program for same-day deliveries.
  • Achieved 49% fewer processing delays.
  • Transported SAP to 18 months customer locations.
  • Upsold postal services such as tracking and insurance.
  • Achieved 54% on schedule deliveries.
  • Addressed issues with misplaced or delayed parcels.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Adhered to all OSHA regulations.

Summaries

  • Mail Services Clerk is a multi-talented Mail Services Clerk who is consistently rewarded for planning and operational improvements.
  • Mail Services Clerk is a production-driven Mail Services Clerk who excels in fast-paced environments and is ready to take the next step in his or her career as Mail Services Clerk.
  • Consistently recognized for improving mail distribution systems, reducing delivery time by 64% minutes per trip for cross-departmental routes.
  • Conducted monthly audits of mailing supplies.
  • Collecting, bundling, and transferring mail for delivery is a strong suit.
  • Consistently recognized for improving mail distribution systems.
  • Boosted mailroom productivity by 21%.
  • Delegated key tasks to enhance productivity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adhered to postal handling regulations.

Accomplishments

  • Achieved a processing efficiency increase of 45% by introducing automated mailing equipment, reducing human error.
  • Implemented new mail logging system using Power BI, leading to a 22% improvement in package tracking and delivery accuracy.
  • Led quarterly safety drills ensuring all mail handlers adhered to OSHA guidelines and mail sorting best practices, resulting in zero incidents.
  • Collaborated with team of 14 in the development of program.
  • Partnered with external courier services to establish new processes, reducing third-party shipping costs by 3 annually.
  • Revamped the department's mail cataloging system, cutting down search and retrieval times by 29%.
  • Successfully transitioned the mailroom operations to Jira, leading to 39% better tracking and faster processing.
  • Spearheaded a green initiative focusing on reducing paper waste, which cut back unnecessary mailings by 25% and reduced costs.
  • Designed and maintained a feedback loop with key departments, improving interdepartmental mail satisfaction scores by 69%.
  • Led a cross-departmental mail audit, identifying inefficiencies that reduced monthly processing costs by 16.

Affiliations

  • USPS National Association for Professional Mail Handling Training
  • National Association of Social Workers
  • Member of National Mail Forwarding Services Association
  • International Association of Administrative Professionals
  • OSHA Safety Compliance Training for Mail Handlers - 2020
  • Certified Global Mail Logistics Professional Program 2020
  • Postal and Courier Operations Training Certification – Seattle Chapter
  • American Society of Safety Professionals
  • Certified in USPS Domestic and International Mail Procedures
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Certified Shipping Label Expert (CSLE)
  • Certified Legal Mailing Practices Specialist (CLMAP)
  • Certificate in Vendor Management for Mail Operations
  • Certified Document & Mail Distribution Technician (Northwind, 2016)
  • CompTIA Network+
  • Certified Safety Professional (CSP)
  • Certified USPS Mail Design Professional (MDP)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)

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