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Skills

  • Client outcome reporting
  • Grant writing and funding acquisition
  • Care resource budgeting and allocation
  • Staff management
  • Therapy programs
  • Individualized care plan development
  • Medical appointment coordination
  • Client advocacy and resource facilitation
  • Compliance with ADA and HIPAA regulations
  • Relationship building and retention

Work Experiences

  • Achieved results over 13 months.
  • Championed an inclusive work environment.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved a 81% improvement in client satisfaction scores.
  • Collaborated with community organizations to increase client access to transportation services, improving overall client mobility and reducing missed medical appointments by 55%.
  • Coordinated and managed individualized care plans for a caseload of over 4 clients with disabilities, resulting in a 82% improvement in client satisfaction scores.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Collaborated with community organizations.
  • Achieved a 35% more accurate understanding of client needs.
  • Achieved results over 2021.

Summaries

  • Accomplished Disabilities Health Service Coordinator skilled in managing caseloads of 3 clients with disabilities, delivering individualized care that boosts client outcomes.
  • Adept at navigating insurance landscapes.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • With more than 2 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • A gifted individual who speaks 4 languages fluently.
  • Achieved a 72% decrease in emergency interventions.
  • Collaborated extensively with vocational rehabilitation services, helping 15 clients secure employment opportunities and achieve greater independence within 2017.
  • Coordinate patient admission and discharge.
  • ADA and HIPAA compliance expert with a history of conducting training sessions, maintaining 42% program compliance and ensuring adherence to privacy and accessibility regulations.

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased family participation in care programs by 24% through targeted family training workshops designed for disability care.
  • Provided individualized case management for clients with dual diagnoses, reducing crisis interventions by 51% over two years.
  • Supervised a multidisciplinary team of 17 professionals, ensuring the successful delivery of integrated health services to over 2 disabled clients.
  • Collaborated with team of 14 in the development of system.
  • Coordinated weekly interagency meetings, enhancing communication between healthcare providers and resulting in the resolution of 5 critical client care issues.
  • Developed referral processes with local physicians and specialists, increasing timely medical interventions by 71%.
  • Enhanced client satisfaction scores by 64% through personalized care interventions and continuous feedback loops with families.
  • Collaborated with clinical staff to design streamlined care procedures, reducing average client wait times by 3 minutes.
  • Documented and resolved procedure which led to metric.

Affiliations

  • Developmental Disabilities Nurses Association (DDNA)
  • Case Management Society of America (CMSA)
  • Association of Maternal & Child Health Programs (AMCHP)
  • Academy for Eating Disorders (AED)
  • Council on Quality and Leadership (CQL)
  • National Organization on Disability (NOD)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • International Association of Administrative Professionals
  • The Arc of the United States
  • Rotary International

Certifications

  • CompTIA A+ Technician
  • First Aid/CPR/AED Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Case Manager (CCM)
  • Behavioral Health Case Management (BHCM) Certification
  • ServSafe
  • Certified Health Education Specialist (CHES)
  • Crisis Prevention and Intervention (CPI) Certification
  • Certified in Disability Accommodation (CDA) – Harbor & Co.
  • Certified in Mental Health First Aid

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