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Skills

  • MS Office
  • Regulatory compliance
  • Application support
  • IT resource allocation
  • Mac systems
  • Business operations
  • Computer hardware diagnostics
  • Software installation and configuration
  • Relationship development
  • Task prioritization

Work Experiences

  • Contributed to the development of a Lean training program that equipped students with the skills needed for certification in Miscellaneous.
  • Assured lab ADA compliance.
  • Coordinated with campus IT to address network downtimes, slashing unanticipated outages by 51%.
  • Configured hardware and software on multiple workstations to meet specific course requirements and university standards.
  • Assisted students with technical issues.
  • Described method solutions to customers to aid in problem resolution.
  • Achieved a 27% decrease in overall downtime.
  • Increased company revenue by 14% beyond the past year targets by upselling products and services.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Allowed 84% of users to self-resolve common issues.
  • Computer Lab Consultant is a multi-talented Computer Lab Consultant who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent quality assurance and performance reporting knowledge.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Subject matter expert on SAP with exceptional skills and knowledge in project management.
  • Achieved a 70% boost in lab efficiency.
  • OSHA and CPA are proudly certified.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved 16% user satisfaction.

Accomplishments

  • Collaborated with faculty members to represent technological needs during curriculum updates, helping to integrate the latest tools and programs into the lab.
  • Contributed to the configuration of network settings to enhance security protocols, reducing unauthorized access incidents by 72%.
  • Created and led workshops on basic troubleshooting for Microsoft Excel, improving self-reliance and reducing service desk requests by 32%.
  • Aided students and staff in resolving complex software issues for Salesforce, reducing overall support tickets by 74% over 18 months.
  • Collaborated with a team to initiate a procurement process that secured a 17% discount on lab equipment, saving the institution $15 annually.
  • Resolved product issue through consumer testing.
  • Implemented process automation for routine lab maintenance tasks, reducing manual intervention and improving lab availability by 26%.
  • Reduced software-related issues by conducting routine usability testing before deployment, identifying bugs that could result in significant system downtimes.
  • Developed and maintained a structured weekly maintenance plan that reduced recurring system failures of initiative by 84%.
  • Installed and managed remote desktop services, allowing lab users access to essential software outside of lab hours and increasing overall user adoption by 48%.

Affiliations

  • Data Science Society
  • American Medical Informatics Association
  • Toastmasters
  • IT Help Desk Association
  • American Society of Safety Professionals
  • TechHuddle Professional Network
  • Lions Club
  • International Council of Nurses
  • National Cybersecurity Student Association
  • Certiport Authorized Testing Centers Advisory Group

Certifications

  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • VMware Certified Professional (VCP) – Data Center Virtualization
  • Apple Certified Support Professional (ACSP)
  • Dell EMC Certified Master - Enterprise Architect
  • Red Hat Certified Engineer (RHCE)
  • CompTIA A+ Technician
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Information Security Manager (CISM)

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