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Skills

  • Supervision
  • Business operations
  • Communications
  • Multitasking in fast-paced environments
  • Computer lab operations management
  • Data privacy and protection compliance
  • MS Office
  • Computer hardware diagnostics
  • Desktop support
  • Data recovery

Work Experiences

  • Collaborated with IT department.
  • Coordinated lab equipment repairs with external vendors, successfully reducing average turnaround time for maintenance by 7%.
  • Assessed lab inventory.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Led a support team that assisted an average of 15 users globally in a 24/7 support environment as a level-three supervisor.
  • Collaborated with professors on technical projects.
  • Applied advanced diagnostic tools to quickly troubleshoot network and software issues, leading to a 83% decrease in overall downtime.
  • Assigned roles and responsibilities to junior lab consultants.
  • Addressed network downtimes.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Computer Lab Consultant with a 12-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Promotes team leadership and stakeholder engagement skills that are dynamic.
  • Achieved a 70% boost in lab efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Supporting hardware and software issues for program computer systems is a skillful Computer Lab Consultant.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Specializes in metric and framework product troubleshooting.

Accomplishments

  • Documented and resolved procedure which led to method.
  • Led a usability study on new digital tools implemented for lab management, leading to the identification and correction of flaws before broader rollout, saving $5.
  • Created detailed documentation on frequently occurring software issues to improve the speed at which junior team members could resolve problems, reducing lab downtime by 78%.
  • Aided students and staff in resolving complex software issues for Salesforce, reducing overall support tickets by 74% over 18 months.
  • Collaborated with team of 7 in the development of framework.
  • Ensured over 10 stations were consistently operational by implementing a strict hardware maintenance and replacement schedule, reducing unexpected downtime.
  • Coordinated with IT staff to successfully diagnose and resolve complex hardware malfunctions, reducing average resolution times by 85% minutes.
  • Streamlined the lab’s sign-in and resource booking system by introducing a digital platform, reducing scheduling conflicts and increasing resource use efficiency.
  • Reduced operational costs by negotiating with vendors to lower the purchase price of common lab equipment by 46% %.
  • Installed and managed remote desktop services, allowing lab users access to essential software outside of lab hours and increasing overall user adoption by 48%.

Affiliations

  • Computing Research Association (CRA)
  • Project Management Institute (PMI)
  • Information Technology Student Association (ITSA)
  • Certiport Authorized Testing Centers Advisory Group
  • American Society of Safety Professionals
  • Rotary International
  • Society of Human Resource Management
  • Toastmasters
  • Women in Technology International (WITI)
  • Data Science Society

Certifications

  • VMware Certified Professional (VCP) – Data Center Virtualization
  • Certified ScrumMaster (CSM) - Brightline
  • First Aid/CPR Certified
  • Linux Professional Institute Certification (LPIC-1)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Professional (CCNP)
  • Certified in Risk and Information Systems Control (CRISC)
  • HDI Desktop Support Technician Certification
  • CompTIA Network+ Certification
  • Apple Certified Support Professional (ACSP)

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