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Skills

  • Recordkeeping strengths
  • High-volume call centers
  • Oral and written communication
  • Coordinating documents
  • Conflict resolution
  • Retail store support
  • Checking quotes
  • Cost reviewing
  • Management collaboration
  • Interpersonal skills

Work Experiences

  • Created 9 new business transactions by incorporating quality assurance and process improvement into value propositions.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Coached and trained a team of 14 salespeople who were responsible for servicing system accounts.
  • Averaged 17 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Developed strong client relationships and delivered high-value services, resulting in a 12% increase in company market share.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Conducted research and created custom service proposals for clients.
  • Exceeded my monthly quota by 115% and increased sales to $400K in three months, earning the title of top representative in the region.
  • Facilitated system orders and ensured that they were completed accurately in order to meet tight deadlines.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Senior advertising executive with a track record of success in account management, team leadership, and promotional management.
  • Offering 8 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Great phone skills and category talents have a proven track record of increasing productivity and customer satisfaction.
  • Capable of negotiating contracts, forecasting trends, and collaborating with suppliers to improve product quality.
  • Dedicated to exceeding expectations and leading the team to success.
  • Fluent in Japanese. Personable and professional communicator.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 8 years.
  • 7+ years of progressive experience working with process as a hardworking Senior Account Representative.
  • Inbound Sales Representative proactive with experience in providing support and resolving customer complaints.

Accomplishments

  • Enhanced CRM data accuracy, resulting in a 33% improvement in follow-up calls and lead-to-opportunity conversion rates.
  • Spearheaded the adoption of process across the inbound sales team, increasing lead conversion efficiency by 16%.
  • Improved cross-selling results by 77% through an enhanced product knowledge training program for the sales team.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in method revenue growth.
  • Increased customer satisfaction by 16% through active listening and positioning of value-added services during inbound calls.
  • Delivered 54% higher team performance by implementing weekly feedback sessions focused on objection handling and upsell techniques.
  • Assisted in reducing customer support escalations by 43% through proactive communication and issue resolution.
  • Increased upsell conversions by 82% using needs assessment strategies during initial customer interactions.
  • Partnered with the product team to improve product knowledge sharing, leading to a 56% boost in successful upsell calls.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • National Retail Federation (NRF)
  • Rotary International
  • American Customer Satisfaction Index (ACSI) member
  • Salesforce Certified Sales Cloud Consultant 2016
  • Sales Excellence Academy Graduate 2018
  • Business Marketing Association (BMA)
  • Certified Inbound Sales Professional (CISP) - 2024
  • National Association of Social Workers

Certifications

  • ServSafe
  • Advanced Sales Techniques by Sandler Training
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Salesforce
  • Salesforce Certified Sales Cloud Consultant
  • Certified Business Analysis Professional (CBAP)
  • Advanced Negotiation Techniques by framework
  • Apple Certified Associate (ACA)

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