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Skills

  • Quality assurance standards
  • Sale expertise
  • Customer rapport
  • Receiving support
  • Payment posting understanding
  • High-volume call centers
  • Conflict resolution
  • Team collaboration
  • Inventory management
  • Sales analysis

Work Experiences

  • Answered 15 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Was quick to respond to potential customers' questions and requests.
  • Contributed to $14 in annual store sales per 18 months.
  • Collaborated with vendors to plan more than 17 daily pickups and weekly deliveries.
  • Was in charge of 6 accounts, which included reviewing and resolving discrepancies as well as collaborating with account holders.
  • Consistently met or exceeded 20% sales targets.
  • Provided clients with basic technical support for a variety of system company products.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.

Summaries

  • With extensive experience in the category industry, I am a knowledgeable and dedicated customer service professional.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 8 years.
  • With a commitment to excellent client service, an expert in Salesforce use and SAP sales.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Fluent in Japanese. Personable and professional communicator.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Senior advertising executive with a track record of success in account management, team leadership, and promotional management.
  • Jira expert with 11 years of experience in related roles.
  • In a self-motivated and results-driven manner, able to set up agreements, manage a global customer base, and prospect for new leads.
  • Highly effective at increasing the likelihood of repeat business.

Accomplishments

  • Training: Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Partnered with the product team to improve product knowledge sharing, leading to a 56% boost in successful upsell calls.
  • Resolved product issue through consumer testing.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in method revenue growth.
  • Reduced average lead conversion time by 12 days through strategic lead scoring and prioritization techniques.
  • Delivered 54% higher team performance by implementing weekly feedback sessions focused on objection handling and upsell techniques.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Facilitated a 34% improvement in call conversion rates by customizing product demos based on individual customer profiles.
  • Increased sales 5% over the past year.
  • Collaborated with team of 15 in the development of initiative.

Affiliations

  • Active Member of Measuring and Managing Performance in Sales Teams Forum
  • International Customer Service Association (ICSA)
  • Society of Women Engineers
  • International Council of Nurses
  • Professional Association for Customer Engagement (PACE)
  • Jaycees
  • American Association of Inside Sales Professionals (AA-ISP)
  • Customer Experience Exceptionalist Program Affiliate 2016
  • Sales Excellence Academy Graduate 2018
  • American Medical Informatics Association

Certifications

  • Advanced Sales Strategies Certification by Coursera
  • ServSafe
  • Customer Success Certification by SuccessCOACHING
  • Negotiation Skills Certification by Brightline
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Google Analytics for Beginners by Google
  • Customer-Centric Selling Certification by Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HubSpot Sales Software Certification

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