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Skills

  • Crisis intervention process improvement
  • Community outreach and engagement
  • Multi-site Healthcare Operations Management
  • Audit preparation and successful inspections
  • Financial oversight of healthcare operations
  • Process automation and digital transformation
  • Mental health services program development
  • Patient satisfaction improvement
  • Cross-functional team leadership
  • Healthcare delivery

Work Experiences

  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive metric changes.
  • Created policies to align procedures with nursing home strategic initiatives and ensured that I followed all statutory, regulatory, state, and federal regulations.
  • Boosted emergency response times by 47%.
  • Catered to 3 new patient groups.
  • Added services like method, category, and metric to diversify the facility's offerings.
  • Provided training to pharmacy interns as well as newly hired technicians.
  • Delivered income records, balance sheets, and metric documents to the board to keep executives informed of all potential financial issues.
  • Increased revenue by more than $13 between 2017 and 2022.
  • Authored grant proposals.
  • Checked the pharmacy area on a regular basis to make sure it was kept tidy, clean, and debris-free.

Summaries

  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Director of Health Care Programs and team leader with 18 years of experience in program settings.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Director of Health Care Programs with vendor management and team leadership abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Team player who speaks 13 languages fluently.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • With a successful career history spanning more than 17 years, I am confident in my abilities.

Accomplishments

  • Led the development and execution of a health care program launch that increased patient engagement by 18% over 2022 periods.
  • Achieved a 53% improvement in key performance indicators (KPIs) related to patient care quality through the continuous monitoring of performance metrics.
  • Leveraged health care analytics to identify and address gaps in patient services, achieving a 83% boost in patient care quality year-over-year.
  • Directed the establishment of disaster preparedness plans, resulting in a reduction of emergency response times by 83% after live drills.
  • Drove efforts to secure federal funding for care expansion projects, successfully obtaining $13 in additional resources for service delivery improvements.
  • Implemented organization-wide health data analytics platforms, leading to 73% improvement in decision-making efficiency related to patient care.
  • Optimized the deployment of care service resources, resulting in more effective scheduling and a 44% improvement in patient wait times.
  • Streamlined the implementation of a health information system upgrade that reduced administrative overhead by 85% across all care facilities.
  • Contributed to the expansion of remote care access, increasing the utilization of telemedicine services by 18% and driving better work-life balance for staff.
  • Reduced patient wait times by 70% with the successful implementation of scheduling and patient flow optimization strategies.

Affiliations

  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Participant, Value-Based Care Coordinators Leadership Forum
  • Chair, Annual Conference Planning Committee for 2022, National Association of Health Services Executives (NAHSE)
  • Volunteer Mentor, Emerging Leaders in Healthcare Program
  • Certification in Healthcare Compliance (CHC) – Compliance Certification Board
  • Certified Lean Six Sigma in Healthcare
  • Alumni, framework's Advanced Healthcare Leadership Program
  • Member, Healthcare Information and Management Systems Society (HIMSS)
  • Fellow, Association of University Programs in Health Administration (AUPHA)
  • Fellow, American Academy of Healthcare Administration (AAHA)

Certifications

  • American College of Healthcare Executives (ACHE) Fellow
  • Professional in Human Resources (PHR) - Healthcare Focus
  • American Academy of Financial Management (AAFM)
  • Certified Integrative Health Coach (CIHC)
  • Certified in Healthcare Compliance (CHC)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Advanced Health Care Leadership Certificate
  • Certificate in Population Health Management, Ironclad Systems
  • Apple Certified Associate (ACA)
  • ServSafe

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