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Skills

  • Design Sprint Facilitation
  • Design system documentation
  • Client deliverables management
  • Collaborative Tool Implementation
  • Project presentations
  • Creative Direction for Branding
  • Team management
  • Creative problem-solving
  • First Aid/CPR
  • Team building

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver process service.
  • Conducted market research and delivered compelling design pitches to 12 prospective clients, securing $11 in new business.
  • Researched and studied information to plan project concepts.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • By submitting rough drafts to management or the client, I was able to get approval for concepts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Achieved successful campaign outcomes.
  • Achieved 55% growth in first-quarter sales.
  • Kept my standard design knowledge up to date by attending various workshops, professional society gatherings, and meetings.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Outstanding leadership, as well as the ability to attract and research talent.
  • Achieved a 61% growth in mobile traffic.
  • Achieved a 16% increase in click-through rates for social media promotions.
  • Fresh and innovative ideas are consistently recognized.
  • Accomplished Lead Design Consultant.
  • Achieved a 31% boost in user satisfaction.
  • In procedure, a clever designer with natural abilities.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Achieved Top Performer.

Accomplishments

  • Architected a customer-centric UI/UX design for mobile platforms, leading to a 74% growth in mobile user engagement.
  • Formulated and executed a design strategy that increased product adoption by 76% after its launch in 2016.
  • Drove product usability studies with a focus on enhancing the end-user experience, achieving a 62% increase in customer satisfaction.
  • Performed a comprehensive redesign of website layout that led to a 45% improvement in user retention rate.
  • Coordinated and prioritized design sprints with a team of 2, consistently meeting delivery schedules and exceeding performance goals.
  • Spearheaded design thinking workshops for teams, enhancing creative output and leading to 58% more innovative project solutions.
  • Performed user research and prototyping that reduced design revisions by 77%, leading to faster project completion.
  • Developed design guidelines for cross-platform integration, resulting in 39% more consistent user experience and brand messaging.
  • Directed the production of client-focused design assets, improving RFP win rate by 73% within 2024.
  • Led design initiatives for mobile-first solutions which resulted in 84% growth in mobile traffic by 2017.

Affiliations

  • American Society of Safety Professionals
  • Society for Environmental Graphic Design (SEGD)
  • The One Club for Creativity
  • International Association of Business Communicators (IABC)
  • World Design Organization (WDO)
  • Service Design Network (SDN)
  • Art Directors Club (ADC)
  • Jaycees
  • Association of Information Technology Professionals
  • American Institute of Graphic Arts (AIGA)

Certifications

  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Mobile Web Specialist Certification (Google)
  • Salesforce UX Designer Certification
  • Web Design Professional Certification – Ironclad Systems
  • Accessibility and Inclusive Design (CPWA) – International Association of Accessibility Professionals
  • Certified Interaction Designer – framework
  • Salesforce
  • Advanced Wireframing Strategies Certification – framework

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