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Skills

  • Team management
  • MS Office
  • Supervision
  • Staff management
  • Relationship development
  • Customer feedback analysis and action
  • Team building
  • Incident reporting and resolution
  • Business Development
  • Collaboration with external vendors

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved results within the first 7 months.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 56% increase in profit margins over two years.
  • Tracked, organized, and cleaned pool equipment, as well as restocked or replaced inventory to keep the pool in good working order.
  • Achieved results in the first 17 months of the program.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved recognition by Outstanding Service Award.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.

Summaries

  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proactive Assistant Aquatics Director uses determination and attention to detail to produce high-quality budget management work.
  • Within Fitness and Recreation, senior Assistant Aquatics Director and outstanding performer in risk assessment and process improvement.
  • Develop strategic business partnerships and relationships.
  • Certifications in first aid and CPR are current.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Forward-thinking manager with 17 years of manufacturing project management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and supervised 7 staff in pool chemistry testing and machinery operation, reducing compliance issues with health authorities by 60%.
  • Collaborated with upper management to introduce revenue-generating programs, contributing to an overall revenue increase of 58% for the aquatics center.
  • Implemented a reward and recognition system for top-performing staff, increasing team performance by 35% over 18 months.
  • Decreased accident rates by 84% over 18 months through the consistent enforcement of safety protocols and lifeguard training refreshers.
  • Instilled a culture of safety, conducting regular safety drills that resulted in zero major incidents in 2024.
  • Optimized swim lesson scheduling system through software integration, decreasing waitlist times by 71% and increasing lesson capacity by 78%.
  • Increased pool rental revenue by 69% through improved venue booking optimization and developing partnerships with local groups and swim teams.
  • Worked closely with local schools and organizations to provide discounted swim programs, resulting in an increase in community engagement by 21%.
  • Mentored and developed high-potential staff members, resulting in 5 promotions within the team across the past year.

Affiliations

  • National Recreation and Park Association (NRPA) Aquatic Leadership Program
  • Association of Information Technology Professionals
  • World Waterpark Association (WWA) – Certified Aquatic Facility Operator
  • National Aquatic Safety Company (NASCO) Member
  • Safety Task Force Member – USA Swimming
  • National Speakers Association (NSA) – Public Speaking for Aquatics Professionals
  • National Recreation and Park Association (NRPA) – Aquatic Facility Operator Certification (AFO)
  • Lions Club
  • Rotary International
  • Regional Swim Coaches Association

Certifications

  • Pool and Spa Safety Multi-Agency Coordination Specialist Certification
  • Certified Lifeguard (CL) - framework
  • Certified Aquatic Manager - process
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Park and Recreation Professional (CPRP) - system
  • Aquatics Risk Management Certification
  • American Red Cross Lifeguard Certification

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