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Skills

  • Strategic planning skills
  • Corporate law
  • Multi-state tax returns
  • Private surveillance
  • Materials collection
  • Associate of the Quarter Award
  • Profit and loss statements
  • Licensed Doctor of Optometry in Illinois license Number procedure
  • Water testing
  • Material handling

Work Experiences

  • Coordinated dry-runs for 3 hospitals.
  • Achieved President's Club for successfully leading the ATE team, resulting in swift post-Go-Live system stabilization and improved OR efficiency.
  • Delivered customized ATE support for CPA certified providers, increasing user satisfaction by 23% based on survey feedback.
  • Delivered customized ATE support for OSHA certified providers.
  • Analyzed user feedback post-Go-Live and proposed improvement strategies, which resulted in a 63% increase in system adoption for OpTime users.
  • Described system solutions to customers to aid in problem resolution.
  • Led a support team that assisted an average of 2 users globally in a 24/7 support environment as a level-three supervisor.
  • Collaborated with interdisciplinary clinical teams.
  • Coordinated cross-departmental workflow sessions.
  • Contributed to pre-Go-Live testing phases.

Summaries

  • Achieved an average resolution time of 9 hours.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Excellent Epic ATE Consultant, OpTime with 2 years of experience providing exceptional support to users at all levels.
  • Collaborated with surgeons and clinical teams.
  • Collaborative consultant recognized for partnering with leadership teams to deliver post-Go-Live optimization strategies, earning Excellence Award award for operational excellence.
  • Scrum Master and Lean are proudly certified.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Collaborates effectively with multidisciplinary healthcare teams to align Epic OpTime configurations with operating room best practices, ensuring optimal system performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Partnered with the IT team to troubleshoot critical OpTime issues during Go-Live, reducing down-time by 18%.
  • Collaborated with cross-functional teams to analyze system performance issues, contributing to the deployment of Tableau that reduced OR system down-times by 52%
  • Supported implementation of advanced operating room workflows and schedules using Epic OpTime, increasing resource utilization by 35% after Go-Live.
  • Partnered with stakeholders to implement post-Go-Live workflow optimization strategies, resulting in President's Club for boosting operational outcomes.
  • Trained 6 end-users across multidisciplinary teams in the proper use of anesthesia documentation tools, reducing input errors by 64%.
  • Conducted post-Go-Live optimization sessions, addressing specific clinical concerns and reducing OpTime-related help desk tickets by 75% within 18 months.
  • Collaborated with clinical teams to refine anesthesia-related workflows and improve data entry processes, reducing incomplete documentation cases by 57%.
  • Conducted performance and workflow assessments for 4 operating rooms, improving overall efficiency by 17% during the Go-Live phase.
  • Coached over 18 clinical staff in real-time troubleshooting, improving their comfort with Epic OpTime and reducing the reliance on IT team by 75% post transition.
  • Supported IT and operational teams in analyzing and responding to OpTime system errors, improving issue resolution times by 59% in 2 locations.

Affiliations

  • Contributor, American Society of Healthcare Informatics Managers (ASHIM)
  • Certified Healthcare IT Professional - performance reporting Focus (2021)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Volunteer Epic ATE Consultant, Local Health Clinic Portland
  • Member of Clinical Informatics Council Boston
  • Member, Institute for Healthcare Improvement (IHI)
  • Project Management Institute
  • Mentor in Healthcare IT Transition Training Programs at program
  • Epic Professional Certification, OpTime Module (Achieved 2015)
  • Society of Women Engineers

Certifications

  • Epic ASAP Certification
  • Clinical Documentation Improvement Practitioner (CDIP)
  • Certified Epic Willow Inpatient Consultant
  • Certified Healthcare Technology Specialist – Implementation Manager
  • Epic Optime-Anesthesia Credentialed Trainer
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • Certified Public Accountant (CPA)
  • Certified Health Data Analyst (CHDA)
  • Health Information Technology Certification (HITC)

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