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Skills

  • Technical support for SAP systems
  • Strong communication
  • Routine maintenance and preventative care
  • Documenting service calls using SAP
  • Repair of mechanical and electrical components
  • Business operations
  • Process improvement
  • Hands-on experience with standard equipment
  • Oxygen and aircraft utility systems
  • Equipment installation and configuration (SAP)

Work Experiences

  • Collaborated with cross-functional teams to improve service response time by 65% through better communication and scheduling.
  • Achieved customer satisfaction.
  • Completed tasks ahead of schedule 11 times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted on the flight line with AFE preflight and postflight requirements.
  • Assisted senior technicians with troubleshooting and repairing QuickBooks equipment, increasing team efficiency by 66%.
  • Collaborated with cross-functional teams.
  • Assisted in implementing a preventive maintenance schedule that extended the lifespan of HubSpot equipment by 27%.
  • Looked for industry trends on social media and through online sources.
  • Achieved 75% reduction in energy consumption annually.

Summaries

  • Boosted client trust.
  • Knowledge of standard industry hardware and materials, as well as a desire to learn more.
  • Collaborative professional with strong skills in cross-functional team environments, identified for improving response times by 61%.
  • Adept at troubleshooting complex Workday issues with a focus on improving first-time fix rates by 68%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 27% reduction in accidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aircraft maintenance professional with experience directing, monitoring, and performing preventive and unscheduled maintenance.
  • Apprentice characterized by a strong work ethic, having installed over 10 SAP systems, consistently exceeding client expectations.
  • Committed technician apprentice.

Accomplishments

  • Volunteered for additional weekend shifts, reducing the service backlog during peak seasons by 33%
  • Led the repair of HubSpot, increasing first-time fix rate by 66%.
  • Used CRM systems to improve tracking of 17 service requests, improving service team efficiency by 31%
  • Wrote detailed, accurate service reports that helped reduce callbacks by 72% through better documentation.
  • Delivered effective on-site training to 15 team members on the operation and safety of Salesforce systems, lowering risks by 16%.
  • Spearheaded pilot implementation of new service methodology, reducing average maintenance time on framework by 68%.
  • Developed standard operating procedures for project management, improving consistency and reducing service errors by 51%.
  • Successfully diagnosed and repaired complex electrical and mechanical issues in Salesforce equipment, reducing client downtime by 25%
  • Collaborated with technicians and cross-functional teams to reduce service delays by several months per case.
  • Optimized use of diagnostic software, increasing first-time repair resolution on HubSpot by 66%.

Affiliations

  • Volunteer within Lakeside Partners offering product installation assistance for underserved communities
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Volunteer for Phoenix Technical Maintenance Educational Partnership Program
  • Associate Member of the American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE)
  • Certification earned: Industrial Maintenance Bachelor’s Degree Program through Beacon Labs
  • Toastmasters
  • International Association of Service Technicians
  • American Society of Safety Professionals
  • Member of the 2017 Cohort of Certified Professional Maintenance Technicians

Certifications

  • Project Management Professional (PMP)
  • Certified Electronics Technician (CET)
  • Google Certified Professional Cloud Architect
  • Electrical Apprenticeship Certification Seattle
  • Electrical Systems Troubleshooting Certification
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Certification (IT Support)
  • Salesforce
  • First Aid/CPR Certified

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