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Skills

  • Operational efficiency
  • Project organization
  • Credit and collections
  • Risk mitigation
  • Regulatory compliance
  • Project management
  • Advanced Excel proficiency
  • Staff management
  • Relationship development
  • Bookkeeping

Work Experiences

  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Collaborated with cross-functional teams including engineering, customer service, and logistics to ensure timely product part replacements, resulting in a 23% improvement in customer satisfaction.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on workflow optimization and data analysis.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved a 17% reduction in errors.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Collaborated with external auditors during warranty reviews, securing compliance with regulatory requirements and avoiding penalties.
  • Collaborated with design teams.
  • Achieved a 58% decrease in claim discrepancies.

Summaries

  • Achieved a 71% reduction in claim discrepancies.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Warranty Coordinator with 4 years of successful data analysis and workflow optimization experience.
  • Warranty Coordinator is a multi-talented Warranty Coordinator who is consistently rewarded for planning and operational improvements.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Warranty Coordinator.
  • Accountable for overseeing all warranty operations for Tableau across Phoenix, ensuring a seamless and compliant process for both customers and manufacturers.

Accomplishments

  • Collaborated with team of 7 in the development of process.
  • Implemented Lean Six Sigma methodologies in the warranty approval process, reducing product return handling time by 47%.
  • Led a project to streamline warranty data entry, reducing manual errors by 58% and improving claim turnaround time.
  • Improved the warranty reimbursement process through data analysis, leading to a 41% increase in claim approval rate and a 67% reduction in processing times.
  • Coordinated with vendors and suppliers to renegotiate warranty agreements, securing improved terms that resulted in an average savings of $10 annually.
  • Developed an automated system to generate product failure reports, helping to decrease average resolution time by three years during peak warranty claims.
  • Collaborated with cross-functional teams, including logistics, engineering, and sales, to improve warranty processes, resulting in a 68% reduction in warranty processing times.
  • Utilized project management tools to implement a cross-functional warranty improvement initiative, which raised claim accuracy by 49% and reduced overall costs by $15.
  • Enhanced customer satisfaction by reducing the warranty approval process by 44% and ensuring customer feedback was addressed proactively.
  • Contributed to the refinement of internal warranty validation processes, leading to a decrease in claim rejections by 44%.

Affiliations

  • Regulatory Affairs Professional Society (RAPS)
  • Toastmasters
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Society for Customer Service Professionals
  • Lions Club
  • Institute of Supply Management (ISM)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • CompTIA Network+
  • Certified Information Systems Auditor (CISA) - program
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Warranty Data Analytics Certification
  • Certified Automotive Warranty Professional (CAWP)
  • Salesforce
  • Lean Six Sigma Green Belt (LSSGB)
  • Certified Fraud Examiner (CFE) - framework
  • Certified Quality Technician (CQT) - initiative

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