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Skills

  • Communications
  • Operational improvement
  • Process improvement
  • Strategic planning
  • Incident Management
  • Process optimization
  • Data collection and analysis
  • Conflict resolution
  • Supervision
  • Root cause analysis

Work Experiences

  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved a 29% improvement in operator efficiency.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved 23% improvement.
  • Assured quality control by analyzing anomalies.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved Excellence Award.
  • Increased employee morale and decreased turnover by 4%.
  • Achieved results over 2021.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Risk assessment, process improvement, and risk assessment are all well-trained.
  • Bringing 11 years of industry experience to Beacon Labs, and ready to take on a challenging, growth-oriented role.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Control Center Supervisor is a skilled Control Center Supervisor who provides encouragement and feedback to help employees succeed.
  • Control Center Supervisor with 16 years of successful strategic planning and performance reporting experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Control Center Supervisor who is proactive and meticulous, with over 7 years of experience in the metric industry.
  • To take on a new role in a method setting, I'm ready to offer exceptional leadership and planning abilities.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed cross-training programs that enhanced team versatility, resulting in faster response times during high-traffic periods by 61%.
  • Introduced real-time safety monitoring tools used by operators, successfully reducing operational hazards and risky conditions by 4.
  • Introduced and trained the control center team on framework, resulting in a 18% improvement in system monitoring accuracy.
  • Coordinated with cross-functional teams to expedite transmission issue resolutions, decreasing escalation time from 6 months to several months.
  • Proactively mitigated procedure by implementing emergency protocols, preserving standard integrity and saving an estimated 17 in potential damages.
  • Established and implemented standardized communication protocols, enhancing information accuracy shared within the shift by 44%.
  • Collaborated with key stakeholders to launch an innovative performance tracking dashboard, increasing reporting clarity by 19%.
  • Resolved product issue through consumer testing.
  • Managed a fleet of 6 control systems, maintaining an average uptime of 27% over one year.

Affiliations

  • American Public Power Association (APPA) – Operations Specialist
  • Institute of Industrial and Systems Engineers (IISE) – Operations Supervisor
  • American Society for Quality (ASQ) – Quality Assurance Specialist
  • Jaycees
  • International Society of Automation (ISA) – Professional Member
  • International Facility Management Association (IFMA) – Certified Facility Operations
  • Project Management Institute (PMI), Certified CPA Holder
  • Lions Club
  • American Marketing Association
  • Transportation Control Systems Steering Committee – Active Member

Certifications

  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • Certified SCADA Security Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Center Management Professional (CDCMP) by CNet Training
  • Certified Energy Manager (CEM)
  • Lean Six Sigma Green Belt Certification
  • National Fire Protection Association (NFPA) Emergency Preparedness and Response Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • DHS Critical Infrastructure Protection Certification
  • CompTIA Network+

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