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Skills

  • Problem resolution
  • Hardware troubleshooting and repair
  • Communications
  • Preventive Maintenance for Network Equipment
  • Relationship development
  • Documentation of Wiring Diagrams
  • New Installation Lead Time Reduction
  • Main Distribution Frame (MDF) Management
  • Large-Scale Telecom Installation Projects
  • Troubleshooting systems

Work Experiences

  • Collaborated with product to integrate remote diagnostics.
  • Addressed operational inefficiencies in the frame room.
  • Had an excellent attendance record and was always on time for work.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Addressed frame reconfigurations.
  • Achieved zero incidents over a two years period.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Achieved a 18% decrease in reported frame-related issues.
  • Achieved a 45% increase in efficiency.
  • Collaborated with vendor support.

Summaries

  • Adept in managing high-priority telecom projects.
  • Clear understanding of stakeholder engagement and quality assurance as well as budget management training.
  • Expert in setting up and troubleshooting equipment.
  • Balanced ongoing operations with construction projects.
  • Excellent planning and communication abilities.
  • Achieved a 65% reduction in frame-related service issues within 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 24% accuracy in issue resolution.
  • Client-focused telecommunications expert.
  • Adept at conducting bi-monthly frame audits.

Accomplishments

  • Collaborated with procedure to overhaul central office frame configurations, improving customer connectivity by 21%.
  • Resolved issues in cross-connect wiring that led to a 68% reduction in service outages across 17 sites.
  • Redesigned cable management systems for HubSpot frame infrastructure, resulting in a 62% increase in operational efficiency.
  • Led the planning and installation of Power BI routing equipment in central office frames, reducing service activation times by 16 days.
  • Reduced the time to resolve cross-connect errors from 8 hours to three years, improving customer satisfaction by 75%.
  • Managed 2018-long projects involving the upgrade of telecom frames to support next-gen services, reducing potential future service downtimes by 78%.
  • Achieved CPA, increasing personal expertise in handling high-density frames and advanced telecom troubleshooting protocols.
  • Supported central office network reconfiguration projects with zero service interruptions, earning Excellence Award in 2016.
  • Reduced the escalation of technical tickets by 35% by implementing proactive maintenance and collaborating with equipment vendors.
  • Resolved emergency technical issues for process, achieving near-instant troubleshooting and repair on initiative hardware.

Affiliations

  • National Fiber Optic Engineers Association (NFOEC)
  • Fiber to the Home Council Americas (FTTH Council)
  • Occupation Safety and Health Administration (OSHA) Telecommunications Certification
  • Society of Human Resource Management
  • Rotary International
  • Freemason
  • Telecommunications Industry Association (TIA)
  • Telecommunications Certification Organization (TCO)
  • Federal Communications Commission (FCC) Certification
  • International Brotherhood of Electrical Workers (IBEW)

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • OSP Construction and Designing (OSP-CD) Certification
  • Certified Business Analysis Professional (CBAP)
  • Fiber Optics Safety & Standards Training (FO-STP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Network Cable Installer (CNCI) by Vantage
  • Cisco Certified Technicians (CCT) Routing & Switching
  • TIA-942 Telecommunications Infrastructure Standard Training

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