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Skills

  • Inclusive recreational program design
  • Stakeholder collaboration
  • Conflict resolution and mediation
  • Emergency response planning
  • Improved event participation strategies
  • Communications
  • MS Office
  • Organization
  • Safety standards and protocols
  • Process improvement

Work Experiences

  • Created team rosters, scheduled leagues and tournaments, and enforced recreation and athletic program rules and regulations.
  • Balanced and managed a recreation budget of $16.
  • Decreased injuries.
  • Planned and evaluated recreation and athletic programs with the recreation director to support the community.
  • Arranged for staff volunteers to supervise events and help with planned activities.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Assisted in organizing city-wide tournaments.
  • Delivered quarterly presentations to stakeholders and city officials on recreational facility improvements and upcoming events.
  • Consistently exceeded participation goals.
  • Achieved a 40% boost in registration.

Summaries

  • Achieved 21% higher customer satisfaction ratings.
  • Boosted event registration by 64%.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Conducted regular quality assessments.
  • Consistently improved participation by 15%.
  • Achieved a 23% increase in family-friendly programs.
  • Conducted participant surveys.
  • Problem-solver with a friendly and open demeanor.
  • Committed to enhancing community engagement.
  • Consistently exceeded registration targets.

Accomplishments

  • Coordinated and directed a team of volunteers for process that successfully hosted over 13 attendees without incident.
  • Supervised 13 staff during high-volume periods to ensure seamless operations of all recreational programs.
  • Managed the recreational facility budget and negotiated with vendors to save 15 annually without reducing service quality.
  • Moderated feedback forums for members, resulting in actionable insights that improved program retention by 6%.
  • Standardized safety inspections across 17 facilities, which resulted in 46% fewer infractions during health inspections.
  • Introduced a staff recognition system, improving team morale and reducing absenteeism by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with Cedar Works to design after-school programs serving over 10 students, boosting attendance by 79%.
  • Collaborated with human resources to develop a recruitment strategy, filling 15 vacant positions in under several months.
  • Drafted detailed training materials for event registration platforms, improving staffing efficiency and reducing registration errors by 19%.

Affiliations

  • American Medical Informatics Association
  • Recreational Sports Facilities Management Association - Active Member
  • Jaycees
  • Leadership in Inclusive Recreation - 2020 Cohort Graduate
  • Lions Club
  • Professional Association of Therapeutic Horsemanship International (PATH Intl.)
  • Recreation and Wellness Taskforce - Denver Community Outreach Committee
  • Community Development Society (CDS) - Advisory Board Role
  • American Therapeutic Recreation Association (ATRA) - Certified Therapeutic Recreation Specialist (CTRS)
  • National Association of Social Workers

Certifications

  • Certified Park Safety Director – system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Adaptive Recreation Programs – Seattle
  • Certified Inclusive Recreation Coordinator (CIRC)
  • Google Certified Professional Cloud Architect
  • CERT Recreation and Parks Professional (CRPP) Certification
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certification in Recreation Management – Vantage
  • SHRM Certified Professional (SHRM-CP)

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