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Skills

  • Strategic selling
  • Inventory cost control
  • Interactive vehicle configuration tools
  • Operational improvement
  • MS Office
  • Digital marketing implementation
  • KPI monitoring and improvement
  • Loan process streamlining
  • Customer satisfaction improvement
  • Data-Driven Sales Strategy

Work Experiences

  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved results across 14 locations.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 16% increase in efficiency.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted research to find appropriate answers to customer questions.
  • Helped customers by answering their questions and completing their requests.
  • Achieved exclusive early access to ServiceNow models.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Allowed immediate identification of underperforming areas.
  • Achieved a 68% improvement in customer satisfaction scores.

Summaries

  • Achieved revenue gains exceeding $5 annually.
  • Clear understanding of budget management and quality assurance as well as process improvement training.
  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Achieved results across 10 dealership locations.
  • Achieved growth of 70%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Astute New Car Sales Director who is dedicated to providing excellent customer service and assistance.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.

Accomplishments

  • Established a digital presence through online ad campaigns that captured interest in new vehicle models, driving a 50% increase in leads.
  • Successfully negotiated fleet deals with local businesses, contributing to a 70% growth in corporate sales revenue.
  • Introduced a data-driven approach for performance reviews, which improved individual sales numbers across 30% of the team.
  • Implemented a customer feedback program that improved showroom experience and increased dealership's NPS by 29% points.
  • Analyzed market trends and adjusted stock levels, ensuring optimum vehicle availability and achieving a 56% reduction in unsold inventory.
  • Developed a disciplined sales pipeline management system that improved conversion rates by 38%, leading to higher revenue.
  • Introduced enhanced vehicle purchase financing options that improved sales closing ratios by 23%.
  • Resolved product issue through consumer testing.
  • Increased lead conversion rate by 43% by developing customized sales presentations for targeted market segments.
  • Spearheaded the adoption of industry-leading automotive CRM software, which increased sales tracking efficiency and led to a 16% overall sales growth.

Affiliations

  • Chamber of Commerce for Dealership's Atlanta
  • International Council of Nurses
  • Dealer Council Representation for metric
  • Freemason
  • National Auto Auction Association (NAAA)
  • Car Sales International Symposium Attendee
  • National Association of Fleet Administrators (NAFA)
  • Association of Information Technology Professionals
  • Association of Automotive Internet Sales Professionals
  • American Society of Safety Professionals

Certifications

  • Certified Automotive Sales and Operations Manager - National Automobile Dealers Association (NADA)
  • Master Certified New Car Sales Manager - initiative
  • Google Certified Professional Cloud Architect
  • Certified Automotive Internet Sales Professional - Association of Automotive Internet Sales Professionals
  • Certified Senior Account Manager - Association of Account Managers
  • ServSafe
  • Certified Digital Marketing Professional (CDMP) – Digital Marketing Institute
  • SHRM Certified Professional (SHRM-CP)
  • Master Certified Automotive Dealership Executive - framework / Lakeside Partners
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society

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