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Skills

  • Recruitment
  • Crisis management
  • Sales and marketing
  • First Aid/CPR
  • Strategic planning
  • Conflict resolution
  • Relationship building
  • Project management
  • Cost reduction strategies
  • Relationship development

Work Experiences

  • Organized training and development for staff by conducting 6 months performance reviews.
  • Reviewed initiative issues and put a corrective action plan in place, which resulted in program.
  • Assessed work performance through scheduled and impromptu evaluations.
  • Keep the staff up to date by recruiting, selecting, orienting, and training new hires.
  • Identified
  • Invented
  • Used my exceptional communication and negotiation skills to reach agreements with vendors and manufacturers.
  • Check out employees and count drawers at the end of each shift, as well as manage money.
  • Instruct and train store employees on how to provide excellent customer service.
  • Used newspapers, job boards, and social media to find and interview qualified candidates for team openings.

Summaries

  • Pragmatic
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Ambitious
  • Dependable
  • By cultivating a collaborative and skill-based culture, employees are better equipped to achieve their objectives.
  • Professional with over 5 years of experience as a manager for a $18 several months revenue-generating company.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing initiative aspects that result in metric.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Manager.
  • Individual with a team-oriented attitude and well-honed vendor management and cross-functional collaboration skills.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and method and framework.

Accomplishments

  • Designed and implemented a tiered customer service system which improved resolution times by 53%.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Collaborated with sales teams to revise pricing models, driving an 7% increase in profitability.
  • Initiated conflict resolution training for supervisors, reducing internal disputes by 18%.
  • Successfully mentored 2 team members, 13 of which were promoted to senior roles within three years.
  • Reduced operational costs by 62% through the implementation of lean manufacturing principles.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Achieved status as one of 6 top sales performers in the region comprised of 18 stores.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Process Met and exceeded quotas generating 14+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • International Association of Crisis Managers – Engaged in specialized crisis management training targeted at minimizing business disruption.
  • National Association of Women in Operations – Part of a mentoring program that supported career growth for women in supply chain management.
  • Institute of Management Accountants (IMA) – Engaged in budget and cost-management seminars to drive strategic financial planning.
  • National Diversity Council – Contributed to committees focused on implementing measurable diversity, equity, and inclusion strategies in leadership.
  • International Association of Administrative Professionals
  • Women in Leadership (WIL) – Mentor and thought leader in workplace diversity, equity, and inclusion initiatives in management roles.
  • Society for Human Resource Management (SHRM) – Active member since 2015, contributed towards organizational diversity and employee wellness programs.
  • American Marketing Association (AMA) – Attendee and network contributor in sessions related to cross-functional team collaboration and market segmentation.
  • Global Business Travel Association (GBTA) – Focused on global crisis management and travel logistics during critical operations.
  • Operations Management Association – Active member contributing to best practices in crisis management prepared for real-world disruption scenarios.

Certifications

  • CompTIA Security+
  • Microsoft Certified Application Specialist (MCAS)
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
  • Sales Essentials Certificate
  • Certified Business Analysis Professional (CBAP) - program
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales Manager Certificate
  • SHRM Certified Professional (SHRM-CP)

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