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Skills

  • Custom Travel Itinerary Design
  • Upselling strategies
  • System equipment
  • Marketing
  • Travel insurance
  • Overseas tours
  • Customer service
  • Process improvement
  • Client travel risk management
  • Travel research

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved partnerships in 2022.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Achieved 16% retention of key corporate accounts.
  • Boosted requests by 27%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 11% increase in repeat business.
  • Assisted with international travel destinations.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept at research and lead generation.
  • Travel sales expert with strong administrative skills and previous experience working for reputable agencies.
  • Adept at negotiating with suppliers.
  • Achieved a 80% increase in ancillary sales.
  • Catered to a wide range of client needs.
  • Adept at vendor negotiations.
  • Achieved a 28% increase in team-wide conversion rates.
  • Accomplished Travel Sales Consultant responsible for managing 6 clients and delivering high-quality travel experiences that resulted in a 48% increase in positive client feedback. Known for maintaining excellent supplier relations and cost-effective negotiations.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Sharp and energetic Travel Agent who excels at troubleshooting and quickly resolving customer service issues.

Accomplishments

  • Collaborated with a global travel network to introduce new destination packages, resulting in a 26% increase in sales for lesser-known locations.
  • Partnered with global vendors to organize promotional travel deals, directly contributing to a 72% increase in inbound client inquiries.
  • Developed personalized travel itineraries based on client preferences, achieving an approval rate of 67% for proposed trips.
  • Negotiated exclusive hotel contract terms that resulted in 45% reduced lodging costs, significantly improving client satisfaction.
  • Conducted in-depth competitive market analysis that resulted in restructured pricing model, increasing sales conversion rates by 15%.
  • Improved client communication efficiency by integrating a new CRM feature, cutting response time by 2 hours and boosting client satisfaction.
  • Facilitated smooth visa procurement processes for 8 international travelers, reducing administrative lead time by 7 days.
  • Used predictive analytics tools to forecast high-demand travel destinations, leading to a 60% boost in seasonal bookings.
  • Developed monthly sales reports, tracking performance and identifying trends that enabled the team to exceed targets by 55%.
  • Collaborated with team of 15 in the development of metric.

Affiliations

  • International Travel & Health Insurance Conference (ITIC)
  • International Cruise Line Association (ICLA)
  • American Marketing Association
  • Association of Travel Agents and Consultants (ATAC)
  • Event Planners Association (EPA)
  • International Air Transport Association (IATA)
  • Rotary International
  • Luxury Travel & Lifestyle Professionals Network (LTLPN)
  • Trip Planners Association (TPA)
  • American Society of Safety Professionals

Certifications

  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Personal Travel & Lifestyle Concierge by Brightline
  • Project Management Professional (PMP)
  • CPR and First Aid Certification by method
  • SHRM Certified Professional (SHRM-CP)
  • Destination Weddings & Honeymoons Specialist (DWHSA)
  • Salesforce
  • Certified Travel Associate (CTA)
  • Certified Business Analysis Professional (CBAP)

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