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Skills

  • Medical records management
  • Exam room setups
  • Customer service
  • Communications
  • Experience with cutting-edge orthodontic treatment methods
  • Team management
  • Dentrix proficiency
  • Team building
  • Patient counseling
  • Patient confidentiality

Work Experiences

  • Assisted orthodontists during routine procedures.
  • Assisted with indirect bonding set-ups, improving overall bonding accuracy and decreasing chair time by 83% per case.
  • Captured diagnostic X-rays.
  • Achieved a 23% improvement in patient compliance.
  • Achieved a 56% reduction in patient revisit rates.
  • Assisted in the application of power chains and coils for tooth movement, decreasing the treatment time for patients on average by 25%.
  • Assisted the orthodontist in placing bands, brackets, and wires.
  • Assisted in the application of power chains and coils.
  • Gathered and reviewed patient records, data, and medical history to share with dentists so that patient assessments, diagnoses, and treatment could be completed quickly and accurately.
  • Taught patients about treatment procedures and after-care at home.

Summaries

  • Dental Assistant with 13 years of experience assisting in all aspects of dental treatment.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Proficient in promoting metric by leveraging process improvement and workflow optimization knowledge.
  • Expert at putting patients at ease by maintaining a positive attitude.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Highly organized and sensitive to the needs of others.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Initiative, standard, and framework are all available.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Implemented early patient screening for bracket placement, reducing post-placement adjustments by 15% and improving overall treatment outcomes.
  • Introduced a digital case management system resulting in 46% decrease in time spent on manual paperwork, enhancing time available for patient care.
  • Trained on cutting-edge QuickBooks 3D scanning instruments, decreasing re-impressions by 25% and improving treatment efficiency.
  • Trained junior staff on chairside assistance during lingual braces application, reducing procedure time by an average of 12 minutes.
  • Managed clinic schedule effectively and reduced patient backlogs during high appointment volume times by 82%, improving patient satisfaction.
  • Improved patient feedback scores by 75% after implementing advanced patient education strategies on aligner and retainer care.
  • Improved patient punctuality and adherence to treatment plans, reducing overall treatment time by 18% through proactive engagement and follow-ups.
  • Served as lead orthodontic assistant during complex cases, ensuring procedure efficiency and helping the clinic match its goal of completing 4 cases per month.
  • Reduced bracket failures by 75% by thoroughly reviewing and prepping bonding surfaces and patient education on bracket protection.
  • Independently monitored and tracked over 5 patient cases, improving outcomes through consistent communication with orthodontists regarding ongoing progress.

Affiliations

  • Completed Hands-On Orthodontics Assisting program through Meridian, further developing skills in patient education and appliance maintenance.
  • Membership in local Seattle chapter of Dental Office Managers Association, focusing on cross-office care coordination with specialists.
  • Received certification through Invisalign® Ask The Expert (ATE) forum, staying informed on the latest advancements in aligner treatments.
  • Member of the American Association of Orthodontists (AAO) since 2022, staying updated on orthodontic advancements and best practices.
  • Involved in local Orthodontic Study Club, focusing on case study presentations and peer reviews to better patient compliance strategies.
  • Affiliated with the Dental Assisting National Board (DANB), maintaining Scrum Master to ensure ongoing clinical proficiency.
  • Awarded Employee of the Year for outstanding sterilization compliance during participation in workshops by the Organization for Safety, Asepsis, and Prevention (OSAP).
  • Continuous education through certified webinars provided by the Academy of General Dentistry (AGD), specializing in orthodontic appliances.
  • Member of the Orthodontic Technicians Association (OTA), contributing to discussions on orthodontic lab techniques and improvements in appliance design.
  • Member of the California Association of Orthodontists (CAO), attending annual conferences to stay updated on industry trends and legal regulations.

Certifications

  • Sterilization and Disinfection Techniques Certification – metric
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • CompTIA A+ Technician
  • Nitrous Oxide Monitoring Certification – metric
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Orthodontic Lab Technician – process
  • Ortho Trac Practice Management Software Certification
  • Cisco Certified Internetwork Expert (CCIE)

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