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Skills

  • Disinfecting rooms and equipment
  • Patient counseling
  • Restorative dentistry
  • CCTV
  • Cross-office care coordination with dental professionals
  • Supervision
  • Dental staff support
  • Problem resolution
  • Invoice generation
  • Implementing and optimizing digital scheduling software

Work Experiences

  • Communicated with insurance companies to pre-authorize treatments and resolve coverage issues, improving collections by $7 annually.
  • Achieved Top Performer for team collaboration.
  • Used Asana to schedule cleanings and dental appointments for patients.
  • Taught patients about treatment procedures and after-care at home.
  • Applied orthodontic separators per orthodontist’s instructions, decreasing preparation time for installation of braces by 65% minutes per patient.
  • Developed a loyal patient following and retained 2 return patients by providing empathetic and caring service.
  • Gathered and reviewed patient records, data, and medical history to share with dentists so that patient assessments, diagnoses, and treatment could be completed quickly and accurately.
  • Captured full-mouth photographs.
  • Boosted patient engagement through detailed educational sessions on braces care, which resulted in a 40% decrease in appliance-related oral injuries.
  • Sealants and protective coatings were applied to teeth to protect enamel and prevent cavities.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Personable Certified Orthodontic Assistant with 17 years of direct patient contact to provide superior dental care.
  • Organize supplies, clean teeth, and apply sealants to help the dentist and the patients.
  • Certified Orthodontic Assistant with cross-functional collaboration and stakeholder engagement abilities.
  • Ability to recognize category issues and integrate metric solutions to achieve initiative.
  • Strong technical skills and experience in budget management.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Looking forward to taking on a new challenge with a successful team.
  • When working closely with various dental team members to provide top-notch services, be attentive, prepared, and proactive.

Accomplishments

  • Utilized Lean sterilization protocols to reduce instrument turnaround time by 60%, increasing patient throughput during high-demand periods.
  • Led training sessions on the use of digital orthodontic tools, resulting in a 77% decrease in operational errors and improved patient treatment outcomes.
  • Developed and implemented patient education programs that resulted in a 28% reduction in treatment re-dos and improved overall compliance.
  • Enhanced treatment progress monitoring by increasing data accuracy by 52%, leading to improved communication between patients and orthodontists.
  • Improved patient feedback scores by 75% after implementing advanced patient education strategies on aligner and retainer care.
  • Increased productivity by 17% by introducing a new digital patient tracking system to monitor treatment milestones and improve workflow management.
  • Awarded recognition for maintaining 9 consecutive months of zero patient safety incidents through the strict adherence to OSHA standards and protocols.
  • Managed orthognathic surgery and pre-treatment cases, reduced pre-surgical preparation time by 61% by coordinating with dental staff and surgeons.
  • Reduced bracket failures by 75% by thoroughly reviewing and prepping bonding surfaces and patient education on bracket protection.
  • Introduced a digital case management system resulting in 46% decrease in time spent on manual paperwork, enhancing time available for patient care.

Affiliations

  • Affiliated with the Dental Assisting National Board (DANB), maintaining Scrum Master to ensure ongoing clinical proficiency.
  • Membership in local Seattle chapter of Dental Office Managers Association, focusing on cross-office care coordination with specialists.
  • Member of the Orthodontic Technicians Association (OTA), contributing to discussions on orthodontic lab techniques and improvements in appliance design.
  • Involved in local Orthodontic Study Club, focusing on case study presentations and peer reviews to better patient compliance strategies.
  • Recognized by the American Academy of Cosmetic Orthodontics (AACO) for excellence in chair-side dental assistance during complex orthodontic procedures.
  • Completed Hands-On Orthodontics Assisting program through Meridian, further developing skills in patient education and appliance maintenance.
  • Certified Orthodontic Assistant with active involvement in continuing education courses through the American Board of Orthodontics (ABO).
  • Continuing professional development through the Orthodontic Assisting Skill Enhancement series, offering peer support and case discussions.
  • Received certification through Invisalign® Ask The Expert (ATE) forum, staying informed on the latest advancements in aligner treatments.
  • Active participant in the Dental Assisting Program at category, assisting in training future orthodontic assistants.

Certifications

  • Radiation Health and Safety (RHS) Certification - Dental Assisting National Board (DANB)
  • Digital Scanning and Imaging Certification - iTero®
  • HIPAA Compliance Certification – American Dental Association (ADA)
  • Expanded Function Dental Assistant (EFDA) Orthodontic Certification - process
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Orthodontic Anchoring Techniques – category
  • Expanded Functions Orthodontic Assistant (EFOA) Certification - standard
  • SHRM Certified Professional (SHRM-CP)

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