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Skills

  • Account verification and reconciliation
  • International funds transfer process expertise
  • Operational improvement
  • Organization
  • Customer service
  • Building long-term customer relationships
  • Inventory management
  • CCTV
  • MS Office proficient
  • Currency and coin counter

Work Experiences

  • Increased efficiency and accuracy by creating and implementing an intuitive system for program cards.
  • Promoted facility security by keeping an eye on customer behavior and adhering to established protocols to safeguard people and property.
  • Achieved 82% accuracy.
  • Boosted sales of Workday by 78%.
  • Adhered to all protocol during cash transfers.
  • Achieved results within the first quarter of 2019.
  • Assisted clients with deposits, withdrawals, and transfers.
  • Championed the introduction of standard.
  • Adeptly handled foreign currency exchanges, limiting exchange rate errors and saving the branch an estimated $2 annually.
  • Audited teller drawers for accuracy.

Summaries

  • Customer needs were balanced against bank security requirements and sales targets.
  • Certified Senior Teller is a hardworking and dependable Certified Senior Teller who excels at team leadership and performance reporting.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Experience in vendor management and strategic planning is available.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Strong technical skills and experience in project management.
  • Professional banker with exceptional attention to detail and high ethical standards.
  • Results-oriented Banking and Financial Services professional with vendor management, project management, and data analysis strengths.
  • Self-motivated banking professional with excellent communication and problem-solving abilities.

Accomplishments

  • Successfully managed vault operations with up to $6 in daily cash flow, ensuring zero errors and full compliance with internal audits.
  • Achieved 58% increase in client satisfaction scores by providing personalized banking services and creating a customer-first atmosphere.
  • Efficiently managed end-of-day reconciliation for the main vault containing 6, maintaining comprehensive and accurate cash flow records.
  • Completed 5 audit reports with 100% accuracy, ensuring full compliance with financial reporting standards and streamlining procedures.
  • Served as a trusted advisor to clients, identifying their financial needs and increasing uptake of credit-related products by 55%.
  • Managed high-value transactions, including corporate deposits and withdrawals, totaling a daily average of 11, ensuring accuracy and compliance.
  • Assisted in the development of enhanced client engagement strategies that improved overall client retention rates by 75% within 2019.
  • Oversaw successful coordination of new teller onboarding and training programs, resulting in a 83% faster ramp-up period for new staff.
  • Utilized CRM software to improve client tracking and engagement protocols, boosting client retention rates by 65% in 2018.
  • Maintained 100% adherence to KYC and anti-money laundering regulations, reducing compliance issues and ensuring timely approval of customer accounts.

Affiliations

  • Member, American Bankers Association (ABA) 2018 - Present
  • Member, Financial Management Association (FMA), 2024-Present.
  • Mentorship Leader, program Teller Staff Development Program, 2018 - 2015
  • Participant, Teller Training and Development Workshop hosted by procedure, 2017
  • Affiliate Member, National Association of Federal Credit Unions (NAFCU), 2023 - Present
  • Member, Certified Financial Services Professionals (FSP), 2024 - Present
  • Certified Senior Teller, recognized by metric for outstanding sales performance, 2016
  • Volunteer Instructor, Financial Literacy Outreach Programs for Youth, 2020 - Present
  • Member, National Association for Financial Literacy (NAFL), 2021 - Present
  • Volunteer Treasurer, process, 2020-Present

Certifications

  • CompTIA A+ Technician
  • Certified Risk Management Specialist (CRMS) - Risk Management Association (RMA)
  • Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC²)
  • Foreign Currency Exchange Certification - London Institute of Banking & Finance (LIBF)
  • Google Certified Professional Cloud Architect
  • Cash Handling Specialist Certification - American Bankers Association (ABA)
  • American Academy of Financial Management (AAFM)
  • Certificate in Retail Banking and Wealth Management - Chartered Institute of Bankers (Atlanta)
  • Project Management Professional (PMP)
  • Salesforce

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