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Skills

  • Patient confidentiality
  • Treatment room setup
  • Team management
  • Pre- and Post-Operative Care
  • Operational improvement
  • Taking X-rays
  • Interpersonal communication
  • Conflict Resolution during Patient Care
  • Relationship development
  • Insurance billing

Work Experiences

  • Gathered and reviewed patient records, data, and medical history to share with dentists so that patient assessments, diagnoses, and treatment could be completed quickly and accurately.
  • Collaborated with the dentist on post-extraction care.
  • Collaborated with dentists on crown and implant restorations.
  • Coordinated with prosthetic labs.
  • Taught patients how to care for their teeth after surgery in order to protect their investment and promote healing.
  • Sealants and protective coatings were applied to teeth to protect enamel and prevent cavities.
  • Assisted in over 16 oral surgeries annually, ensuring seamless coordination between dental clinicians and surgical staff.
  • Contributed to a 20% rise in clinic throughput.
  • Recommended warm saltwater rinsing, pain medication dosage, optimized, flossing methods, brushing techniques, and launched to patients for postoperative and general oral health care.
  • Developed a loyal patient following and retained 16 return patients by providing empathetic and caring service.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Process, initiative, and standard are all available.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strong technical skills and experience in strategic planning.
  • Dental Assistant with 7 years of experience successfully forming relationships with patients and coworkers.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Motivating leader who has built and managed metric teams in the past.
  • When working closely with various dental team members to provide top-notch services, be attentive, prepared, and proactive.
  • Scrum Master certified, with extensive experience working with patients and supporting Dental Surgery Assistants.
  • Workflow optimization and vendor management are highly skilled at taking X-rays.

Accomplishments

  • Maintained a 100% compliance rate during OSHA and HIPAA audits, thanks to diligent daily sterilization logs and a thorough knowledge of infection control procedures.
  • Streamlined sterilization protocol, reducing turnaround time for instruments by 50%, leading to more efficient patient scheduling.
  • Contributed to 2024 quarter-end revenue growth by assisting in administrative tasks such as insurance pre-authorizations and patient billing management.
  • Led efforts to update infection control policies in line with CDC guidelines, improving overall compliance and reducing the risk of infection.
  • Administered and monitored local anesthesia under dental supervision, ensuring patients remained comfortable and experienced minimal pain.
  • Regularly updated and maintained patient records using Workday, ensuring accuracy that contributed to a 20% reduction in administrative errors.
  • Collaborated with the team to enhance post-operative care protocols, leading to a 36% reduction in patient complication rates.
  • Developed a patient education plan for post-operative care, resulting in a 56% decrease in post-op complications and re-visits.
  • Managed dental office inventory, ensuring no stockouts occurred, and assisted in reducing supply costs by 32% during 2024.
  • Maintained calming and professional interactions with patients under stress, significantly reducing patient anxiety and leading to higher retention rates.

Affiliations

  • Member of Organization for Safety, Asepsis and Prevention (OSAP) metric
  • Affiliate Member, Academy of Dental CPAs (ADCPA) system
  • Attendee, Annual Dental Assistants Conference by Brightline, 2019
  • Certification Award in Coronal Polishing Procedures from Lakeside Partners, 2024
  • Volunteer Performed Public Health Dentistry at Phoenix, 2023
  • Sterilization Monitoring Training Attendee, 2015 via category
  • Active Member of the American Dental Hygienists' Association (ADHA), process
  • Completion of Orthodontic Assistant Training Program from Northwind, 2018
  • Attendee, Continuing Education Hours in Dental Assisting at Summit Group, 2018
  • Certified in Local Anesthesia Monitoring, category, 2017

Certifications

  • OSHA Bloodborne Pathogens Certification - metric
  • Dental Office Management Certification - American Association of Dental Office Management (AADOM)
  • American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Dental Treatment Coordinator - metric
  • SAP Certified Application Associate
  • Expanded Functions Dental Assistant (EFDA) - Ohio
  • Project Management Professional (PMP)
  • CompTIA Network+

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