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Skills

  • Budgets
  • Organization
  • Process improvement
  • Fan Engagement Strategy
  • Security monitoring
  • Accurate till balancing
  • Supervision
  • Customer assistance
  • Continuous process improvement
  • Post-event feedback collection

Work Experiences

  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Achieved a 61% approval rating.
  • Achieved a 51% reduction in incidents.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Collected and analyzed guest feedback post-game, recommending improvement areas, which led to a 33% increase in attendee retention rate.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Collaborated with marketing teams.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collected and analyzed guest feedback post-game.

Summaries

  • Contributed to higher team success rates.
  • Employee who is punctual and focused.
  • Adept in promoting merchandise and concessions.
  • Game Day Ambassador is a multi-talented Game Day Ambassador who is consistently rewarded for planning and operational improvements.
  • Collaborative Game Day Ambassador known for working closely with security to facilitate safe and swift venue entry for crowds exceeding 10 fans.
  • Contributed to Brightline’s reputation for superior customer care.
  • Social skills, memorization ability, and balance are all exceptional.
  • Outgoing Game Day Ambassador aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Worked closely with team leaders to coordinate special promotions, leading to a 51% rise in fan interactions and promotional signups.
  • Acted as point of contact for resolving 7 guest complaints on game day, improving customer satisfaction scores by 81%.
  • Collaborated with marketing team to organize 7 on-site promotions, leading to a 84% increase in brand interaction during game days.
  • Collaborated closely with stadium security and operations team to ensure a safe game day environment, achieving zero incidents across 6 events.
  • Supported marketing initiatives by distributing promotional materials, resulting in a 52% increase in event visibility and attendee engagement.
  • Collaborated with team of 17 in the development of program.
  • Developed and implemented updated training protocols for 11 game day staff members, improving overall team efficiency by 22%.
  • Facilitated efficient crowd control and access coordination during high-traffic times, reducing wait times by 39%, improving fan experience.
  • Played a key role in success of event promotions by distributing 9 promotional items, leading to an increase in fan engagement and brand awareness.
  • Gathered and compiled guest feedback through surveys, contributing to post-event reports that improved crowd routing efficiency by 65%.

Affiliations

  • Game Day Operations Professionals Consortium
  • International Council of Nurses
  • Project Management Institute
  • Fan Experience Practitioners Association (FEPA)
  • United States Association of Event Coordinators (USAEC)
  • Society of Human Resource Management
  • Association of Major Arena Managers (AMAM)
  • Lions Club
  • American Society of Safety Professionals
  • Mobile and Digital Sports Fan Engagement Association

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Sports Marketing and Promotions Professional (CSMPP)
  • Certified Sports Crowd Management Officer (CSCMO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Team Member Trainer for Guest Services - Summit Group
  • Merchandising and Inventory Management for Stadium Events - Lakeside Partners
  • Certificate in Public Relations for Sports Events - Vantage
  • Certified Sports Security Professional (CSSP) - National Center for Spectator Sports Safety and Security (NCS4)

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