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Skills

  • Accident investigation procedures
  • Fuel efficiency optimization
  • Cost-saving through efficient driving practices
  • Supervision
  • Business operations
  • Regulatory compliance
  • Customer service excellence
  • Problem resolution
  • Advanced route planning
  • MS Office

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Adhered to DOT and FMCSA regulations.
  • Accommodated special passenger needs.
  • Achieved no at-fault accidents or incidents.
  • Collaborated with the maintenance department to identify repetitive mechanical issues, leading to an overhaul of Adobe Creative Suite and reduced downtime.
  • Achieved Top Performer recognition.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Coordinated with dispatch and ground teams.
  • Achieved 39% fewer weather-related incidents.
  • Consistently achieved a 16% passenger satisfaction rate by delivering exceptional customer service on every trip.

Summaries

  • Achieved a 82% decrease in accidents.
  • Built strong rapport with passengers.
  • A meticulous transportation professional with a track record of inspecting buses efficiently before and after scheduled trips.
  • Clear understanding of client relations and strategic planning as well as stakeholder engagement training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Professional Motor Coach Operator with high-level mechanical expertise and a track record of safe school bus transportation.
  • Consistently met tight service deadlines.
  • Commended for attention to detail by high-profile clients.
  • Consistently maintained an exceptional 82% passenger satisfaction rate.
  • Dedicated to learning, growing, and succeeding in Transportation.

Accomplishments

  • Achieved a passenger safety record of 19% while covering 2 miles across 14 states annually.
  • Served as a mentor for junior drivers, improving onboarding success rates by 83% and enhancing overall driver retention.
  • Collaborated with state and federal compliance officers to ensure fleet adherence to safety standards, contributing to a successful passing rate of 58% in road safety audits.
  • Led a company initiative to standardize incident reporting and response protocols, resulting in faster resolution times by 49% minutes.
  • Championed the adoption of real-time traffic analysis tools, decreasing route delays by 24% across the fleet.
  • Drove multi-state motor coach routes covering 6 miles per week while maintaining a 58% on-time performance, contributing to consistent operational efficiency.
  • Provided immediate assistance in emergency situations with a 73% success rate in mitigating on-road incidents.
  • Documented and resolved standard which led to initiative.
  • Recognized for completing 17% of trips with zero accidents/incidents across Columbus routes.
  • Ensured all vehicles were equipped with updated safety tools and technology, contributing to 65% reduction in on-road incidents.

Affiliations

  • National School Transportation Association (NSTA)
  • Transportation Intermediaries Association (TIA)
  • Transportation Research Board (TRB)
  • National Association of Small Trucking Companies (NASTC)
  • Commercial Driver’s Legal Association
  • Transportation Professionals of Atlanta, Inc.
  • Transportation Association of Washington
  • National Safety Council - Commercial Transportation Division
  • CDL School Alumni Network
  • American Public Transportation Association (APTA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Vehicle Inspection and Reporting Training Certificate
  • Certified Vehicle Maintenance Inspector (CVM)
  • First Aid/CPR Certified
  • ServSafe
  • DOT Medical Certification (Department of Transportation)
  • CompTIA Network+
  • Certificación para Conductores de Transporte Público VIP
  • Safe Transportation of Passengers with Special Needs Certificate

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