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Skills

  • Communications
  • Long-distance navigation
  • Coaching junior drivers
  • Incident reporting and documentation
  • Fleet management systems
  • Defensive driving techniques
  • FMCSA safety regulation adherence
  • First Aid/CPR
  • Relationship development
  • Regulatory compliance

Work Experiences

  • Assisted passengers by collecting fares and providing information on schedules and routes.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Achieved 62% improvement.
  • Avoided delays.
  • Contributed to the fleet's exceptional safety record.
  • Collaborated with the maintenance department to identify repetitive mechanical issues, leading to an overhaul of Adobe Creative Suite and reduced downtime.
  • Contributed to fleet-wide fuel efficiency increase.
  • Accommodated special passenger needs.
  • Achieved 39% fewer weather-related incidents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Refilling necessary vehicle fluids and reporting any maintenance needs is second nature to me.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Consistently drives operational improvements.
  • Commended for attention to detail by high-profile clients.
  • Achieved 83% increase in fuel efficiency.
  • Adhered to DOT and FMCSA regulations.
  • Achieved a 57% improvement in on-time performance.
  • Consistently complied with FMCSA and DOT regulations.
  • Achieved a 82% decrease in accidents.
  • Consistently drives operational improvements, leading a team in reducing vehicle wear and tear with scheduled maintenance adherence and safety protocols.

Accomplishments

  • Successfully managed high-demand routes in Denver during peak times, improving punctuality by 67%.
  • Developed and piloted a 'Safe Driving in High-Traffic Areas' program, decreasing traffic-related incidents by 33% over 2018.
  • Achieved a passenger safety record of 19% while covering 2 miles across 14 states annually.
  • Served as a mentor for junior drivers, improving onboarding success rates by 83% and enhancing overall driver retention.
  • Recognized for completing 17% of trips with zero accidents/incidents across Columbus routes.
  • Provided immediate assistance in emergency situations with a 73% success rate in mitigating on-road incidents.
  • Championed the adoption of real-time traffic analysis tools, decreasing route delays by 24% across the fleet.
  • Collaborated with state and federal compliance officers to ensure fleet adherence to safety standards, contributing to a successful passing rate of 58% in road safety audits.
  • Worked closely with law enforcement during traffic incidents to ensure minimal passenger delays and clearances, reducing disruptions by 51% minutes.
  • Drove multi-state motor coach routes covering 6 miles per week while maintaining a 58% on-time performance, contributing to consistent operational efficiency.

Affiliations

  • Women In Trucking Association (WIT)
  • American Medical Informatics Association
  • National Association of Social Workers
  • American Society for Industrial Security — Transportation Safety Division
  • Project Management Institute
  • Association for Computing Machinery
  • Society of Women Engineers
  • Road Warriors Network
  • Association of Information Technology Professionals
  • Transportation Research Board (TRB)

Certifications

  • Vehicle Inspection and Reporting Training Certificate
  • Passenger Assistance, Safety and Sensitivity (PASS) Certification
  • Safe Transportation of Passengers with Special Needs Certificate
  • Environmental Protection Agency (EPA) Safe Fuel Transport Certification
  • Transportation Worker Identification Credential (TWIC)
  • Certified Public Accountant
  • Driver Improvement Program Completion (DIP)
  • CPR and First Aid Certification
  • CompTIA Network+
  • Professional Crisis Management Certification

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