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Skills

  • Crisis management skills
  • Metric equipment
  • Project organization
  • Health and wellness program coordination
  • Collaboration with healthcare professionals
  • Lease agreement management
  • Budget Management and Cost Control
  • Marketing and resident engagement strategies
  • Group activity coordination
  • MS Office

Work Experiences

  • Achieved cost savings of 78%.
  • Developed personalized care plans for residents and ensured adherence, improving resident health outcomes by 72%.
  • Achieved a 39% compliance rate.
  • Coordinated emergency drills.
  • Coordinated daily operations of a 10-unit residential facility.
  • Provided counseling and support to clients who were abusing drugs or alcohol.
  • Compared to the previous year.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Balanced budget management with high-quality services.
  • Advocated for resident well-being.
  • Adept at staff recruitment.
  • Assistant Residential Manager with expertise in personalized care plan development and team leadership, consistently improving resident health outcomes by 69%.
  • Within Education and Training, senior Assistant Residential Manager and outstanding performer in project management and stakeholder engagement.
  • Collaborated with service vendors.
  • Strengths in quality assurance and client relations are documented.
  • Collaborated with medical professionals.
  • Assistant Residential Manager is a multi-talented Assistant Residential Manager who is consistently rewarded for planning and operational improvements.
  • Assistant Residential Manager known for improving service outcomes by 74% through the creation of a comprehensive staff training program.

Accomplishments

  • Resolved product issue through consumer testing.
  • Oversaw scheduling and management of 14 staff members, ensuring 82% coverage at all times.
  • Led conflict resolution efforts for tenant disputes, resulting in improved community satisfaction scores by 23% over two years.
  • Implemented tenant feedback loop resulting in increased satisfaction rates by 34% compared to previous years.
  • Resolved tenant complaints efficiently, reducing escalation instances by 51% across several months.
  • Collaborated with team of 14 in the development of category.
  • Collaborated with external vendors to implement initiative, saving the organization 76% annually on operational costs.
  • Improved move-in experience for residents by reducing onboarding process from 7 days to 2 days.
  • Managed compliance processes for 2 residential units, achieving system during recent 2021 inspection.
  • Managed the development of new wellness initiatives, contributing to a 66% increase in resident participation.

Affiliations

  • American Red Cross (Disaster Preparedness Certification)
  • National Society of Leadership and Success
  • Certified Manager of Housing Credentials (CMH) 2018
  • National Affordable Housing Management Association (NAHMA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • Freemason
  • Residential Assisted Living Academy
  • Occupational Health & Safety Group (OHSG)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Adult and Senior First Responder Certification - Cedar Works
  • Certified Supervisor for Senior Living (CSSL)
  • First Aid/CPR Certified
  • Behavioral Health Residential Facility Manager Certification - Colorado
  • Certified Healthcare Facility Manager (CHFM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Assisted Living Interdisciplinary Studies (CALIS)
  • Google Certified Professional Cloud Architect

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