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Skills

  • Training and development
  • MS Office
  • Conflict resolution with vendors and clients
  • Fleet fuel efficiency management
  • Customer service
  • System equipment
  • Shipment coordination
  • Logistics bottleneck resolution
  • Key Performance Indicators (KPI) Monitoring
  • Compliance with traffic regulations

Work Experiences

  • Avoided penalties of up to $9.
  • Coordinated between air, sea, and road freight partners.
  • Collaborated with marketing teams.
  • Achieved a 20% reduction in labor expenses.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Created detailed reports for executive leadership, showcasing delivery performance metrics that increased decision-making accuracy by 64%.
  • Collaborated with marketing teams to provide timely materials for framework, ensuring on-time delivery to 7 retail locations.
  • Analyzed traffic patterns and adapted strategies to enhance same-day delivery services, improving SLA adherence by 60%.
  • Increased account revenue by 10% and increased backhaul revenue by $4.

Summaries

  • Acclaimed for superior traffic management.
  • Consistently exceeded KPIs.
  • Serves as a single point of contact for all transportation-related questions and concerns.
  • Competent in supervision and mentorship.
  • Assigns tasks to drivers and supervises vehicle repairs.
  • Achieved a 23% reduction in errors.
  • Committed to enhancing traffic operations while cutting costs, with a proven track record of managing complex routing and budgeting challenges effectively.
  • Achieved 41% on-time delivery improvements.
  • Cut late deliveries by 58%.
  • Achieved a reduction of 64% in missed deliveries.

Accomplishments

  • Conducted root-cause analysis of recurring traffic bottlenecks, leading to policy changes that improved delivery speed by 45%.
  • Played a key role in companywide digital transformation, leading to a 67% improvement in logistics automation and reducing manual tasks.
  • Employed Six Sigma methodologies to decrease operational waste by 52% and enhance route optimization, shaving an average 12 hours off each delivery route.
  • Partnered with IT to implement AI-based traffic prediction software, which improved delivery routing and decreased delays by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined the management of third-party vendors and carriers, enhancing compliance with regulatory standards at both the regional and international levels.
  • Successfully managed 8 transportation projects that enhanced supply chain efficiency and presented opportunities for further process optimization.
  • Monitored KPIs such as on-time delivery, and reduced missed deadlines by 56% across the fleet.
  • Analyzed weekly traffic data, resulting in a 83% improvement in fleet route efficiency for high-volume regions.
  • Optimized route planning algorithms, increasing overall fleet utilization to 42% and reducing idle time for vehicle operations.

Affiliations

  • International Association of Traffic and Safety Sciences (IATSS)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Transportation Association (ITA)
  • Transportation Marketing & Sales Association (TMSA)
  • Association for Computing Machinery
  • American Public Transportation Association (APTA)
  • International Society for Logistics (SOLE)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Toastmasters

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • PROFESSIONAL TRAFFIC OPERATIONS ENGINEER (PTOE) CERTIFICATION | 2023 – Transportation Professional Certification Board
  • Project Management Professional (PMP)
  • SERVICE LEVEL AGREEMENT (SLA) COMPLIANCE MANAGEMENT CERTIFICATION | 2019 – Cedar Works
  • Certified Public Accountant
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • INSTITUTE OF TRANSPORTATION ENGINEERS (ITE) PROFESSIONAL CERTIFICATE | 2022
  • TRANSPORTATION COST MANAGEMENT SPECIALIST CERTIFICATE | 2023 – American Institute for Transportation Efficiency
  • SOLUTIONS FOR LOW-CARBON TRANSPORT CERTIFICATION | 2016 – Global Sustainable Transport Alliance (GSTA)

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