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Skills

  • Internal auditing
  • Financial records and processing
  • Weekly Payroll
  • Bilingual in Portuguese
  • CRM Systems
  • Data Management
  • Accounts payable/receivable
  • Time management skills
  • Process improvement
  • API design knowledge

Work Experiences

  • Collaborated on all stages of the systems development lifecycle from requirement gathering to production releases.
  • Metric and analytical data structures were designed and developed by me.
  • Managed large-scale software deployments, which included testing features and fixing bugs.
  • Performed software testing to find bugs and troubleshoot method issues prior to the launch of the application.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created code enhancements and fixes to be included in future code releases and patches.
  • Identified method issues in system software processes and implemented automation techniques, resulting in a 18% increase in efficiency.
  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Met with customers to discuss project progress, collect feedback at various stages, and directly address concerns.

Summaries

  • Ambitious
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Innovative
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • PMP certified
  • Adaptable, tenacious, and capable project manager with over 14 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.

Accomplishments

  • Monitored systems for potential vulnerabilities and collaborated with DevOps teams to deploy patches within two years, enhancing cybersecurity.
  • Collaborated with team of 8 in the development of metric.
  • Configured and tested backup systems, ensuring recovery point objectives (RPO) were met within 18 months, cutting downtime by 66%.
  • Streamlined the onboarding process by standardizing IT workflows, enabling new hires to access necessary systems within several months.
  • Automated system health checks and updates, reducing manual intervention by 24% and decreasing system outages.
  • Implemented system audits that identified 18 inefficiencies and led to an over 73% increase in overall system performance.
  • Led weekly sprints adhering to Agile methodology, ensuring that all system changes were implemented within project deadlines and under budget.
  • Developed and executed a phased deployment strategy for software updates across 4 sites, achieving zero downtime during the transition.
  • Collaborated with 9 cross-department teams to implement system improvements that were recognized with the Innovation Award from Ironclad Systems.
  • Championed a server upgrade project that reduced system latency by 82%, facilitating quicker response times for end-users.

Affiliations

  • Governance, Risk, and Compliance (GRC) Professional Membership
  • American Society of Safety Professionals
  • International Institute of Business Analysis (IIBA)
  • Project Management Institute (PMI)
  • Disaster Recovery Institute International (DRI)
  • Toastmasters
  • American Medical Informatics Association
  • System Administrator Appreciation Society
  • Help Desk Institute (HDI)
  • Association of Internet Researchers

Certifications

  • Amazon Web Services (AWS) Solutions Architect - Associate
  • Certified Information Privacy Professional (CIPP)
  • Lean Six Sigma Green Belt Certification
  • Microsoft Certified: Azure Administrator Associate
  • First Aid/CPR Certified
  • CompTIA Project+
  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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