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Skills

  • Group reservations and logistics
  • First Aid/CPR
  • Operational improvement
  • Floor plan reorganization
  • Personalized service offerings
  • Forecasting guest preferences
  • Team building
  • MS Office
  • Team management
  • Room reservation systems proficiency (Asana)

Work Experiences

  • Designed and facilitated team-building exercises to improve staff morale, resulting in increased engagement scores by 72% year-over-year.
  • Coordinated staff scheduling.
  • Sought out high-quality vendors to ensure that the highest levels of care were consistently met.
  • Improved the company's bottom line by implementing new marketing strategies.
  • Achieved this over 2017 across multiple properties.
  • Contributed to a 70% increase in seasonal bookings.
  • Devised and executed a promotional event calendar, achieving a 44% increase in off-peak occupancy over a 9-month period.
  • Addressed guest inquiries.
  • Collaborated with local framework, enhancing the guest culinary experience with a 77% increase in sales for featured local products.
  • Achieved a 28% decrease in scheduling gaps.

Summaries

  • Collaborated cross-functionally with kitchen and bar teams.
  • Excellent ability to work collaboratively with coworkers to develop event and activity schedules.
  • Achieved a 56% increase in off-season bookings.
  • Examines and evaluates the appearance and performance of workers to ensure that they are meeting specifications.
  • Achieved high satisfaction ratings.
  • Maintains communication with managers and supervisors in order to stay informed about changes that affect operations.
  • Collaborative team player.
  • Client-focused professional adept at tailoring services for high-value guests, driving sustained business growth and achieving a 42% rise in repeat business from VIP clientele.
  • Adept at tailoring services for high-value guests.
  • Adept at managing large-scale events.

Accomplishments

  • Collaborated with cross-department teams to ensure smooth execution of high-profile events resulting in President's Club or guest satisfaction accolades for 2024.
  • Documented and resolved process which led to procedure.
  • Collaborated with team of 9 in the development of standard.
  • Delivered outstanding personalized service to VIP guests, resulting in the reception of 15 five-star reviews on Power BI within 2016.
  • Developed an extensive guest loyalty program that fostered customer retention and improved VIP guest satisfaction by 32%.
  • Oversaw banquet and event setup for gatherings of up to 4 guests, contributing to consistently high satisfaction scores.
  • Trained team members in effective upselling techniques, leading to a 15% increase in premium service offerings.
  • Spearheaded the adoption of Tableau, streamlining guest check-ins and reducing average check-in time by 9 minutes, improving customer satisfaction.
  • Managed budgets up to $162,000, keeping expenditure within target, while contributing to profit margins through efficient cost-saving techniques.
  • Improved operational performance by leveraging Power BI to streamline booking and reservation processes, reducing average reservation time by 10 minutes.

Affiliations

  • Team leader at standard Charity Event - Coordinated hotel participation and charitable donations
  • Certified Guest Services Professional (CGSP) - Certification obtained through AHLEI
  • Membership in Women in Hospitality Leadership (WHL) - Ongoing mentorship program for advancing women in the industry
  • International Association of Conference Centers (IACC) - Membership to stay updated on global meeting trends
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Chamber of Commerce of Austin - Contributor to community tourism development strategies
  • International Council of Nurses
  • Society of Women Engineers
  • International Association of Hospitality Accountants (IAHA) - Active participant in budget forecasting discussions

Certifications

  • Hospitality and Tourism Management Certificate by Lakeside Partners
  • Food and Beverage Management Certificate by Vantage
  • ServSafe Food Handler Certification
  • Basic Hospitality & Tourism Skills Certification by Beacon Labs
  • First Aid, CPR, and AED Certification by Vantage
  • Revenue Management Certification Salesforce
  • First Aid/CPR Certified
  • Advanced Hospitality Marketing Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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