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Skills

  • Workflow Optimization
  • Data collection and analysis
  • MS Office
  • Organization
  • Predictive modeling
  • Business Process Analysis
  • Business Development
  • Cost-saving strategies
  • Technical writing
  • Automation of manual processes

Work Experiences

  • Built customized dashboards using HubSpot to track system performance post-implementation, increasing executive stakeholders' transparency.
  • Authored internal training material and led workshops for QuickBooks end-users, increasing operational proficiency by 6%.
  • Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements.
  • Attained a satisfaction rating of 44%.
  • Generated over $12 million in revenue per year through automated and optimized.
  • Achieved a 45% reduction in support tickets.
  • Achieved early detection of critical issues.
  • Mapped out current business and operational processes and made recommendations for how they could be improved.
  • Achieved a 41% improvement in onboarding speed.
  • Achieved Excellence Award.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved faster deployments ahead of schedule.
  • Adept at system configuration and deployment, having trained over 6 users on key software functionalities, achieving a 42% user adoption rate in process.
  • Accomplished Implementation Business Analyst proficient in creating KPI-driven reports that enhance decision-making and visibility, resulting in up to a 85% increase in actionable insights.
  • Adept at system configuration and deployment.
  • Aligned cross-department processes with system integrations.
  • Implementation Business Analyst with 4 years of successful stakeholder engagement and quality assurance experience.
  • Analytical and solutions-oriented Implementation Business Analyst with a strong foundation in conducting post-implementation reviews, identifying areas for improvement, and optimizing long-term success.
  • Consistently meets revenue targets by utilizing BI data and producing well-executed recommendations.
  • Renowned Implementation Business Analyst with outstanding skills in competitor analysis, business intelligence development, and system trend analysis.

Accomplishments

  • Introduced new troubleshooting protocols that decreased service request backlog by 77% following the deployment of Tableau.
  • Lead root cause analysis for recurring implementation issues, reducing rework by 79% within the first 17 months of deployment.
  • Performed end-to-end testing across 10 business units to ensure systems were compatible with existing infrastructure, resulting in 41% fewer integration issues.
  • Managed all phases of the Workday deployment, resulting in 20% reduction in implementation costs via optimized resource allocation.
  • Drafted detailed functional specifications for Power BI, ensuring that 17% of business needs were met without costly post-delivery enhancements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the health-check process post-launch, identifying key bottlenecks that reduced system errors by 25%.
  • Automated system reporting processes, saving 5 hours monthly and increasing cross-departmental transparency.
  • Collaborated with stakeholders to ensure the seamless integration of Workday with existing systems, improving data consolidation efficiency by 80%.
  • Formalized a feedback loop between logistics and end-users, enhancing system functionality based on real-time user challenges and boosting engagement by 39%.

Affiliations

  • Alliance of Business Process Analysts (ABPA)
  • Certified Business Analysis Professional (CBAP) Certification Group
  • Project Management Institute (PMI)
  • Enterprise Architecture Center of Excellence (EACOE)
  • International Requirements Engineering Board (IREB)
  • Lions Club
  • Society of Women Engineers
  • ITSMF - IT Service Management Forum
  • National Association of Social Workers
  • IT Asset Management Association (IAITAM)

Certifications

  • Microsoft Certified: Power BI Data Analyst Associate - Microsoft
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Certified Specialist in Business Intelligence (CSBI) - Lakeside Partners
  • Project Management Professional (PMP) - PMI
  • Microsoft Certified: Dynamics 365 Fundamentals – Microsoft
  • DAMA Certified Data Management Professional (CDMP) - standard
  • Tableau Desktop Specialist - Tableau
  • ECornell Digital Transformation Certificate - initiative

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