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Skills

  • Data collection and analysis
  • Team building
  • Customer service
  • Communications
  • Needs assessments
  • Project organization
  • MS Office
  • Competitive analysis
  • Client relationship management
  • Workflow Analysis

Work Experiences

  • Analyzed feedback post-implementation.
  • Investigated and resolved issues with data flow integrity into procedure databases.
  • Achieved Employee of the Year for 8% improvement in business process efficiency after implementing cutting-edge solutions in Miscellaneous.
  • Created a process map to identify bottlenecks and propose solutions to improve operational efficiency.
  • Aligned processes between departments.
  • Managed the employee benefits program working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options for a 15-employee company.
  • Achieved a 7% improvement in process efficiency.
  • Achieved a 8% reduction in revision cycles.
  • Built customized dashboards using Adobe Creative Suite.
  • Authored internal training material and led workshops for QuickBooks end-users, increasing operational proficiency by 6%.

Summaries

  • Adept at leading workshops with stakeholders.
  • Achieved annual cost savings of $12.
  • Aligned cross-department processes with system integrations.
  • Achieved measurable improvements in business process times.
  • Achieved cost savings of $5 per quarter.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Business and system requirements, user acceptance testing, and end-user training are all areas in which he excels.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Successful in advancing the company's goals and improving process performance.
  • Achieved higher system adoption across all internal teams.

Accomplishments

  • Drafted detailed functional specifications for Power BI, ensuring that 17% of business needs were met without costly post-delivery enhancements.
  • Streamlined the implementation process for ServiceNow, reducing delivery timelines by 3 weeks while staying under budget.
  • Designed and led training programs for 13 employees during software rollout to ensure 21% compliance with new systems.
  • Streamlined client-facing technical documentation for SAP, reducing support requests by 41% in the first quarter post-launch.
  • Coordinated the health-check process post-launch, identifying key bottlenecks that reduced system errors by 25%.
  • Presented customized solutions to 12 clients, leading to 76% adoption rate of the new system.
  • Reduced post-deployment downtime by 47% by optimizing release management processes for Workday.
  • Facilitated collaboration between technical leads, saving 5 hours on functional testing that led to a 16% decrease in post-launch bugs.
  • Introduced new troubleshooting protocols that decreased service request backlog by 77% following the deployment of Tableau.
  • Executed a cross-functional risk assessment during ServiceNow deployment, mitigating 7% of potential implementation failures pre-launch.

Affiliations

  • Women in Technology International (WITI)
  • Association for Supply Chain Management (APICS)
  • Global Association of Risk Professionals (GARP)
  • Certified Information Systems Auditor (CISA) Certification
  • Project Management Institute
  • International Council of Nurses
  • Society for Technical Communication (STC)
  • Scrum Alliance
  • Toastmasters
  • International Institute of Business Analysis (IIBA)

Certifications

  • First Aid/CPR Certified
  • Tableau Desktop Specialist - Tableau
  • Google Certified Professional Cloud Architect
  • Certified SAFe Agilist (SA) - program
  • ECornell Digital Transformation Certificate - initiative
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Microsoft Certified: Power BI Data Analyst Associate - Microsoft
  • CompTIA A+ Technician
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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