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Skills

  • Budgeting and finance
  • Conflict resolution
  • Product testing
  • Extremely organized
  • Data analysis
  • Food preparation
  • First Aid/CPR
  • Communications
  • Public speaking
  • Data Management

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Measured the length of my temples, the width of my bridge, and the distance between my eyes.
  • Achieved a 77% increase in sales.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length.
  • Achieved a 79% decrease in onboarding time.
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.

Summaries

  • To maintain appointment flow, specializing in performing patient tests, documenting measurements, and collecting patient history information.
  • Achieved a 9 reduction in replacement costs.
  • Optical Dispensing Assistant with over 15 years of experience and an unwavering commitment to customer satisfaction.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Adjusts frames for over 2 customers daily.
  • In a busy office setting, successful at building loyal customer relationships, meeting unique needs, and managing dynamic requirements.
  • Optical Dispensing Assistant is a multi-talented Optical Dispensing Assistant who is consistently rewarded for planning and operational improvements.
  • Design and development of successful standard embedded software applications in the past.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Achieved results over three years.

Accomplishments

  • Proposed
  • Design: Responsible for creative design for prominent framework.
  • Identified
  • Helped the clinic achieve 17 consecutive months with no order fulfillment errors by implementing new quality control procedures.
  • Solved
  • Recorded
  • Achieved 23% in customer satisfaction by providing tailored recommendations for optical products based on patient needs and prescriptions.
  • Collaborated with team of 12 in the development of category.
  • Executed a patient education initiative that improved understanding of lens care and maintenance, reducing lens replacement frequency by 85%.
  • Reduced

Affiliations

  • Society of Women Engineers
  • Eye Health Alliance Initiative
  • Retail Optical Leadership Program
  • American Medical Informatics Association
  • National Health Service (NHS) Optical Support Personnel
  • Certified Retail Management in Optical Sales (CRMO)
  • Pediatric Eye Care Society
  • American Board of Opticianry (ABO) Certification
  • National Academy of Opticianry (NAO)
  • Innovators in Eyewear Retail (IER)

Certifications

  • Certified Paraoptometric Assistant (CPOA) by American Optometric Association
  • Certified Pediatric Dispensing Specialist
  • First Aid & CPR Certification
  • Computerized Optical Inventory Management Certification
  • Certificate of Contact Lens Fitting and Dispensing
  • Certificate in Anti-Reflective Coating Technologies
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • National Contact Lens Examiners (NCLE) Certification
  • Certified Public Accountant

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