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Skills

  • Organization
  • Process improvement
  • Change management facilitation
  • Adult learning theories
  • Corporate goal alignment with individual plans
  • Custom learning plan creation
  • Coaching for mid-level managers
  • ADDIE expertise
  • Employee engagement in remote settings
  • Cost-saving through coaching interventions

Work Experiences

  • Coached entry-level employees in system.
  • Achieved 17% better communication.
  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Achieved results within 2024.
  • Chose and assigned instructors to lead specific training sessions.
  • Taught a variety of courses focusing on process, initiative, and standard topics in order to improve communication, teamwork, and group performance.
  • Aligned leadership practices with new organizational goals.
  • Achieved 34% more effective delegation.
  • Achieved a 78% retention rate increase.

Summaries

  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Development Coach is a smart Development Coach with a self-motivated approach who has strategic planning and vendor management skills.
  • Successful Training Manager with experience selecting trainers, curriculum, and course plans to meet challenging training goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a significant 54% improvement in team accountability.
  • Within Miscellaneous, senior Development Coach and outstanding performer in client relations and workflow optimization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Costs were consistently reduced while profits were increased.
  • Looking for a new position where I can apply my 6 years of experience in training and program leadership to help the organization succeed from within.
  • Effective at leading classes on a variety of subjects.

Accomplishments

  • Mentored new coaches and facilitators, contributing to a 9% decrease in training errors and a more consistent employee experience.
  • Structured leadership coaching sessions that increased manager effectiveness scores by 76% as measured by 360-degree feedback surveys.
  • Resolved product issue through consumer testing.
  • Revamped employee onboarding process, reducing ramp-up time by 5 days and improving first-year retention rate by 72%.
  • Collaborated with team of 10 in the development of process.
  • Liaised with HR to create standardized processes for professional development tracking, resulting in 15% more employees enrolling in skill development programs.
  • Developed employee retention strategies focused on career growth, leading to 33% reduction in turnover for key talent groups.
  • Collaborated with HR leadership to optimize workforce development strategies, earning Outstanding Service Award for excellence in employee development.
  • Developed e-learning content that reduced training time by 3 hours and improved learner completion rate by 39%.
  • Developed competency-based training frameworks, decreasing knowledge gaps by 36% across the team.

Affiliations

  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • Leadership Development and Coaching Certification - program
  • Strategic Talent Management Certification Program
  • Resilience Leadership Institute
  • Society of Women Engineers
  • Global Leadership Association (GLA)
  • American Marketing Association
  • International Coaching Federation (ICF)
  • Lions Club

Certifications

  • CompTIA Security+
  • Co-Active Coach Training Certification (CPCC) – framework
  • Certified Leadership Development Professional (CLDP) - Northwind
  • Certified Diversity Professional (CDP) – metric
  • Certified Public Accountant
  • Team Coaching Certification – metric
  • Certified Professional in Learning and Performance (CPLP) – Association for Talent Development (ATD)
  • Neuro-Linguistic Programming (NLP) Practitioner Certified
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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