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Skills

  • Restocking supplies
  • Inventory management
  • Workflow planning
  • Transporting files
  • Payroll and budgeting
  • Operational improvement
  • Business operations
  • Background check conduction
  • Marketing
  • Accounts payable / accounts receivable

Work Experiences

  • Organized meetings and set up meeting rooms.
  • Was in charge of managing and controlling office supply inventory in order to ensure that orders were placed on time and that depleted stock was requisitioned.
  • Developed a reputation for punctuality and hard work.
  • Was in charge of a multi-line phone switchboard that routed calls to the appropriate personnel and departments.
  • Answered clients' and Service Operators' phone calls and provided information to inform and educate callers.
  • Had planned ahead.
  • Kept track of everything.
  • Kept track of hiring, transfers, terminations, and changes in employment classifications and salaries in human resources records.
  • Used Tableau and HubSpot for invoicing and other bookkeeping tasks.
  • Recommendation

Summaries

  • Ambitious
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Problem-solving, project management and performance reporting skills are all available.
  • Focused on customer service
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Innovative
  • Service-driven
  • Articulate
  • Looking to contribute 15 years of Miscellaneous experience to a career-oriented position.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.

Accomplishments

  • Trained 16 temporary accounting administrative staff during tax season.
  • Developed a proactive maintenance schedule for Adobe Creative Suite, decreasing unscheduled downtime by 81% and extending equipment life cycles.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Implemented risk management protocols for hazardous sites, reducing on-job accidents by 66% over a several months.
  • Managed service operations during peak demand periods, reducing call response rates by 83% while maintaining quality of service.
  • Earned “Employee of the Year” in 2017.
  • Initiated a continuous improvement program for service quality that resulted in a 75% increase in positive client feedback over a 6 months.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Affiliations

  • Actively attend workshops from the International Association for Continuing Education and Training (IACET) related to advanced problem-solving in service roles
  • Member of the National Safety Council (NSC) for ongoing education in workplace safety protocols and compliance measures
  • Certified Equipment Technical Professional (CETP) via the category Technical Certification Program, focused on equipment commissioning and testing
  • Recipient of the 2022 Safety Leadership Award from the National Institute for Occupational Safety and Health (NIOSH)
  • Member of the Field Service USA Conference network, sharing and acquiring best practices for in-field service management
  • Certified Professional in Supply Management (CPSM) through the Institute for Supply Management (ISM), ensuring expertise in vendor relations and procurement strategies
  • Actively involved in the International Facility Management Association (IFMA), collaborating in discussions around service and equipment safety
  • Volunteer instructor at procedure for hands-on training in equipment operation and safety procedures
  • Member of the Association for Operations Management (APICS) with a focus on improving supply chain processes and vendor management
  • Affiliate member of the American Society of Quality (ASQ), continuously applying Six Sigma principles to optimize service operations

Certifications

  • Certified Machinery Lubrication Technician (CMLT)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Certified Work Order Specialist – Microsoft Excel
  • Microsoft Office Specialist (MOS)
  • Lean Professional Certification – Cedar Works
  • ISO 9001:2015 Lead Auditor Certification
  • Certified Contract Manager – Beacon Labs
  • Certified Asset Management Assessor (CAMA)

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