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Skills

  • Conflict resolution
  • BLS certification
  • Chemistry
  • Medical assisting specialist
  • Rheumatology
  • Vascular
  • Clinical issues understanding
  • High-risk trauma situations
  • Wound care expertise
  • Coagulation interventions

Work Experiences

  • Kept a close eye on competitor activity, legislative and regulatory initiatives, as well as agency concerns and contracts, and devised responses.
  • Used Power BI to collect and process copayments and out-of-pocket expenses.
  • Nursed
  • Kept track of compliance, care, and quality issues and escalated them as needed.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Helped visitors check in on time by greeting them and establishing the purpose of their visit.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Developed a new performance appraisal process and implemented it.
  • Transported Jira to 18 months customer locations.

Summaries

  • Patient-centered, with a passion for system healthcare and experience working in interdisciplinary teams to assist patients in achieving and maintaining their care goals.
  • Medical Assistant with a strong work ethic and excellent interpersonal skills.
  • Proven ability to excel at a variety of sales approaches and techniques that build trusting relationships, productive communications, and long-term relationships.
  • With a gift for leading by example, she excels at providing comprehensive patient care and education.
  • Compassionate Quality Improvement Coordinator working in system settings to improve care plans.
  • Scheduling, record-keeping, and insurance processing are all skills that I possess.
  • Patient Service Representative with extensive knowledge of standard.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Ambitious
  • Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.

Accomplishments

  • Assisted with the accurate processing of insurance information, lowering billing discrepancies by 67% % within the first two years.
  • Supervision: Headed onboarding process for new nursing staff.
  • Created a patient feedback loop post-registration, contributing to 41% % better insights into patient satisfaction and areas of improvement.
  • Assisted with over 18 patient registrations daily, ensuring accurate data entry and adherence to registration protocols.
  • Assisted in managing over 6 outpatient consultations each month, providing a smooth experience for patients and clinical staff.
  • Led the initiative to streamline front-end patient registration procedures, decreasing average registration times by 18 minutes.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Documentation: Ensured charting accuracy through precise documentation.
  • Custodial Duties: Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.
  • Implemented a call-back system for missed appointments, resulting in 44% % more rescheduled appointments within a several months.

Affiliations

  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Hospital Registration Accuracy Advocates
  • International Council of Nurses
  • Society of Women Engineers
  • American Medical Billing Association (AMBA)
  • Certified Healthcare Access Associate (CHAA)
  • Association for Computing Machinery
  • Institute for Healthcare Improvement (IHI)
  • Association of Information Technology Professionals

Certifications

  • Certified Administrative Professional (CAP)
  • Current ITIL certification
  • Apple Certified Associate (ACA)
  • Prehospital Trauma Life Support (PHTLS)
  • Certified Outpatient Coder (COC)
  • CNA
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Advanced EHR Training - Tableau
  • Pediatric Life Support (PALS)
  • Registered Nurse Practitioner in the State of Washington, License number 16

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