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Skills

  • Retail operations management
  • Inventory control procedures
  • Point of Sale (POS) System Proficiency
  • Sales team leadership
  • Process and procedure development
  • Sale expertise
  • Developing brand messaging
  • Goals and performance
  • Shrink reduction
  • Customer satisfaction improvement

Work Experiences

  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Sought advice.
  • Maintained a friendly and professional demeanor when dealing with customers.
  • Oversaw account sales, marketing, insurance and credit sales, rental and towing, and customer satisfaction in the newly formed Holding Department.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Recommendation
  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.
  • Answered product questions using up-to-date sales and store promotions information.
  • Identified
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled system professional.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Communication, organizational, and leadership abilities are exceptional.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Dedicated Retail Sales Manager with experience managing staff and increasing productivity.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Spearheaded a customer outreach program, re-engaging 12 inactive accounts and generating $8 in additional sales.
  • Lead a team of 6 associates, driving year-over-year sales growth of 80%.
  • Partnered with human resources to develop and implement a performance-based reward system, increasing employee retention by 68%.
  • Analyzed store performance data and made recommendations that resulted in a 84% reduction in energy costs by optimizing lighting and utilities usage.
  • Successfully streamlined front-end operations by introducing a new POS system, decreasing checkout times by 63%.
  • Fostered a customer-first culture within the sales team, driving a 67% increase in both repeat purchases and average transaction value.
  • Led weekly performance reviews with sales team, achieving a 49% improvement in overall store performance.
  • Established cross-training program for sales associates, leading to a 43% reduction in staff turnover.
  • Collaborated with corporate merchandising to execute a cross-store product display refresh, resulting in 84% higher conversion rates.
  • Increased sales 4% over the past year.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Toastmasters International - Speech & Leadership Program
  • Project Management Institute (PMI) - Retail Division
  • The Sales Association
  • International Council of Nurses
  • International Franchise Association (IFA)
  • Women in Retail Leadership Circle (WIRLC)
  • American Medical Informatics Association
  • National Association of Convenience Stores (NACS)
  • National Association for Retail Marketing Services (NARMS)

Certifications

  • Certified Sales Person (CSP) - procedure
  • National Retail Federation's Retail Management Certification - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified E-Commerce Retail Professional - Meridian
  • Certified Customer Service Manager (CCSM) - procedure
  • Certified Sales Leadership Professional (CSLP) – framework
  • Customer Service and Sales Certified (CSSC) - method
  • Certified Merchandise Manager (CMM) - metric
  • Salesforce Certified Sales Cloud Consultant - category

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