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Skills

  • Business Development
  • Coaching and mentoring
  • MS Office
  • Vendor negotiation
  • Employee performance evaluation
  • Relationship development
  • Contract Management
  • Human resources management
  • Project management
  • Performance management systems

Work Experiences

  • Kept track of 12 employees' daily activities and devised plans to address issues that resulted in program.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Trained, coached and mentored staff to support smooth adoption of new initiative program.
  • Meticulously reported issues to higher management, which resulted in procedure.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Increased profits by 17% in one year through a restructure of the business line.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Successfully managed purchasing, sales, marketing, and customer account operations.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Achieved 24% increased market share.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Achieved 78% increase in KPIs.
  • Accomplished at leading high-impact operational initiatives, reducing fulfillment times by 8 days while boosting customer satisfaction by 78%.
  • With 17 years of experience planning, leading, and improving stakeholder engagement functions, I am an enthusiastic leader.
  • Executive Operations Manager with 10 years of successful budget management and strategic planning experience.

Accomplishments

  • Introduced a resilient business continuity plan post-merger that ensured zero service interruptions during the transitional phase.
  • Spearheaded the digital transformation initiative, transitioning process systems to cloud-based operations, resulting in 6 annual savings.
  • Successfully managed a $5 budget for operational improvements and consistently stayed within financial targets.
  • Achieved a 81% improvement in net promoter score (NPS) by implementing data-driven customer feedback loops.
  • Orchestrated change management programs across 13 departments for new software implementation, achieving 100% compliance within 10 weeks.
  • Reduced overall project management costs by $6 through effective allocation of resources and strategic vendor negotiations.
  • Formulated a KPI tracking framework that provided actionable insights and drove a 21% increase in operational efficiency.
  • Developed a vendor management strategy that cut procurement costs by $9 and accelerated delivery times by 13 days.
  • Led efforts to fully automate supply chain order tracking, reducing lead time by 15 days and boosting on-time delivery rates by 53%.
  • Authored essential SOPs that standardized key operations, reducing error rates by 46% and increasing workflow consistency.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • American Production and Inventory Control Society (APICS)
  • Association for Manufacturing Excellence (AME)
  • International Council of Nurses
  • International Association of Business Process Management Professionals (ABPMP)
  • Project Management Institute (PMI)
  • Entrepreneurial Operating System Membership (EOS)
  • European Logistics Association (ELA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Master's Certificate in Business Process Management - program
  • Scrum Master Certification (CSM)
  • Certified Professional Contracts Manager (CPCM)
  • Certified Professional in Supply Management (CPSM)
  • Business Process Reengineering Professional (BPRP)
  • Apple Certified Associate (ACA)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Certified Senior Project Manager (CSPM)
  • Lean Six Sigma Black Belt Certification

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