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Skills

  • Cross-functional team leadership
  • Conflict resolution and mediation
  • Inventory control and management
  • Staff training/development
  • Budgets
  • Scheduling
  • Product development
  • Effective leader
  • Client account management
  • Supplier relationship management

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Trained, coached, and mentored staff to ensure that the new standard program was implemented smoothly.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class process results.
  • Achieved a 76% decline in response times.

Summaries

  • With 11 years of customer service experience, Executive Operations Manager is insightful.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Clear understanding of data analysis and quality assurance as well as data analysis training.
  • Achieved administrative cost reductions of 56%.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Achieved 59% year-over-year growth.
  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Facilitated effective communication among 16 geographically distributed teams, increasing operational transparency by 17%.
  • Led efforts to fully automate supply chain order tracking, reducing lead time by 15 days and boosting on-time delivery rates by 53%.
  • Led a strategic initiative that boosted annual revenue by $14 through optimizing supply chain processes.
  • Devised and executed a customer feedback system that increased customer satisfaction rates by 30% within 3 months.
  • Reduced overall project management costs by $6 through effective allocation of resources and strategic vendor negotiations.
  • Developed a vendor management strategy that cut procurement costs by $9 and accelerated delivery times by 13 days.
  • Designed and implemented training programs for new staff, speeding up onboarding processes by 59%.
  • Orchestrated change management programs across 13 departments for new software implementation, achieving 100% compliance within 10 weeks.
  • Drove the automation of recurring administrative tasks, saving the company 11 hours annually and reducing errors by 31%.
  • Was instrumental in redesigning a company-wide performance management system, improving employee engagement scores by 52%.

Affiliations

  • Association for Manufacturing Excellence (AME)
  • National Association of Wholesaler-Distributors (NAW)
  • American Marketing Association
  • American Production and Inventory Control Society (APICS)
  • Operational Excellence Society
  • Manufacturing Leadership Council (MLC)
  • Association of Information Technology Professionals
  • Project Management Institute (PMI)
  • Global Supply Chain Institute (GSCI)
  • Association for Computing Machinery

Certifications

  • Lean Six Sigma Black Belt Certification
  • Apple Certified Associate (ACA)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Certified Operations Manager (COM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Digital Six Sigma Expert - 2023
  • Advanced Leadership Program Certificate - standard
  • Business Process Reengineering Professional (BPRP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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