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Skills

  • Customer satisfaction
  • Contract auditing
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • Brand management
  • Guest accommodations
  • MS Office
  • Time management skills
  • Computer literate
  • Marketing

Work Experiences

  • Achieved a 46% reduction in workplace accidents.
  • Hired and trained all new employees, as well as demonstrating the most effective ways to serve clients and visitors.
  • Achieved OSHA for environmental leadership.
  • Established long-term relationships with outside vendors, such as florists and restaurants, in order to provide guests with valuable discounts on services and meals.
  • Worked with the waitstaff to ensure that the buffet areas were cleaned on a regular basis and that hot and cold items were quickly replenished.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a 19% improvement in guest satisfaction scores.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Accomplished in creating a unified team environment, leading to enhanced cross-departmental collaboration, resulting in improved service delivery and guest satisfaction by 69%.
  • Hotel General Manager is a multi-talented Hotel General Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished Hotel General Manager skilled in managing multi-disciplinary teams of over 16 staff, implementing staff engagement programs resulting in 79% retention increase and improved overall service excellence.
  • Within Travel and Hospitality, senior Hotel General Manager and outstanding performer in budget management and quality assurance.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Hotel General Manager with 12 years of successful budget management and project management experience.

Accomplishments

  • Recorded
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Drove a targeted marketing campaign which resulted in 85% increase in direct online bookings within 18 months.
  • Integrated
  • Initiated
  • Guided
  • Designed and executed cross-promotional packages with local businesses, contributing to an increase in guest stays by 45%.
  • Prepared
  • Identified
  • Won

Affiliations

  • Certified Guest Service Professional (CGSP)
  • Hotel Asset Manager's Association (HAMA)
  • Customer Experience Professionals Association (CXPA)
  • American Marketing Association (AMA) for Event Promotions and Branding
  • International Travel Partnership (ITP) to Boost Regional Partnerships
  • Facilities Management Association (FMA) for Expert Maintenance Oversight
  • Association for Supply Chain Management (APICS)
  • International Concierge and Lifestyle Management Association (ICLMA)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Travel and Tourism Research Association (TTRA)

Certifications

  • Revenue Optimization Basics Certification from method University
  • Certified Hospitality Trainer (CHT)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Relationship Management (CRM) Certification
  • Hotel Industry Analytics Certification (CHIA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Certified Guest Service Professional (CGSP)

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