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Skills

  • Client Relationship Management (CRM)
  • Budgets
  • Customer service
  • Business operations
  • Problem resolution
  • Regulatory compliance
  • Executive-level stakeholder presentations
  • Process improvement
  • Process automation tools (Adobe Creative Suite)
  • Operational improvement

Work Experiences

  • Advised senior leadership on restructuring opportunities.
  • Achieved a 27% improvement in interdepartmental cohesion.
  • Analyzed business workflows.
  • Aligned 6 team members on key operational goals.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved a 18% reduction in operational waste.
  • Achieved a 7% reduction in redundant activities.
  • Gathered, organized, and entered data into a database system.
  • Achieved improvements within 18 months.
  • Determined the program objectives by analyzing feedback, observing consumers, and collecting surveys.

Summaries

  • Delivered annual savings of $64,000.
  • Cut overtime costs by $9 per quarter.
  • Cut operational costs by $14.
  • Boosts profitability.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 9 years of experience in vendor management.
  • Dedicated to facilitating organizational growth through data-driven decision making and KPI optimization, resulting in a 42% increase in operational ROI.
  • Built a reputation for developing performance improvement plans that elevate team productivity by 74% and support long-term business goals.
  • Consistently drove down sourcing costs.
  • Adept at aligning organizational strategy with operational processes.
  • Adaptable and solutions-driven Business Operations Consultant.

Accomplishments

  • Trained 4 employees on new ERP system workflows, leading to a 15% increase in processing efficiency within sales.
  • Partnered with cross-functional teams to achieve Employee of the Year for operational excellence during program, meeting Meridian strategic objectives.
  • Led cross-departmental efficiency programs that standardized procedures and reduced project timelines by 15 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and delivered a change management strategy during SAP implementation, leading to 22% faster user adoption and reduced resistance.
  • Provided change management consultancy during the integration of Adobe Creative Suite, reducing operational disruptions and achieving full adoption 13 weeks ahead of schedule.
  • Optimized resource allocation by implementing workload balancing techniques, which improved team productivity by 72%.
  • Initiated supplier management programs that fostered stronger partnerships and saved the company $4 in annual procurement costs.
  • Collaborated with team of 3 in the development of process.
  • Managed 10 high-complexity initiatives concurrently, leveraging Agile practices to deliver all projects on schedule and within budget.

Affiliations

  • Association for Organizational Behavior - Contributor to Operational Efficiency Working Group
  • Project Management Institute
  • American Medical Informatics Association
  • Strategic Mergers & Acquisitions Society, Annual Conference Attendee
  • Freemason
  • Society of Human Resource Management
  • Association for Strategic Planning (ASP)
  • Society of Women Engineers
  • Rotary International
  • Global Association of Risk Professionals (GARP) - Member 2022

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • Project Management Professional (PMP)
  • Microsoft Certified Azure Fundamentals 2017
  • Apple Certified Associate (ACA)
  • Tableau Desktop Specialist Certification
  • Certified Enterprise Architect (CEA)
  • Google Analytics Individual Qualification (GAIQ)
  • CompTIA A+ Technician
  • Certified Business Operations Professional (CBOP)

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