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Skills

  • KPI tracking and dashboard design
  • Interpreting physician orders
  • Billing code review and correction
  • Relationship development
  • Document filing
  • Time management and prioritization
  • Team management
  • Customer service
  • Initiative equipment
  • Regulatory compliance

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed monthly reports on patient registrations and offered actionable insights that contributed to a 24% increase in operational efficiency.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Went over the doctors' daily care slips.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Achieved results within two years.
  • Achieved zero data corruption incidents.
  • Achieved an Excellence Award for excellence in patient registration accuracy.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved 52% improvements in workflow productivity.
  • 10 years of experience as a patient service representative.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Clear understanding of HIPAA regulations.
  • Achieved 70% efficiency improvements.
  • Complete patient education is a success.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Enhanced Registrar is a multi-talented Enhanced Registrar who is consistently rewarded for planning and operational improvements.
  • Boosted overall patient satisfaction.
  • Within Miscellaneous, senior Enhanced Registrar and outstanding performer in data analysis and quality assurance.

Accomplishments

  • Coordinated with clinical, IT, and administrative managers to implement advanced reporting features, boosting real-time analytics by 60% for decision-making.
  • Directed monthly performance audits using data-driven methodologies, which achieved sustained compliance levels of 24% in accurate record-keeping.
  • Developed a process improvement strategy for healthcare registration systems, boosting system performance by 64% and reducing data entry errors.
  • Launched patient satisfaction initiatives that improved registration process approval scores by 30% in annual surveys.
  • Documented and resolved metric which led to system.
  • Collaborated with IT and administrative units to implement a seamless electronic integration of patient records, decreasing errors by 68% and improving data accessibility.
  • Improved patient communication and data entry accuracy by integrating framework, which resulted in a 26% reduction in follow-up corrections.
  • Collaborated with external vendors on the integration of Jira, reducing manual work by 62% and improving throughput.
  • Developed contingency plans with IT to mitigate unexpected downtime in registration systems, resulting in 6 years of uninterrupted service.
  • Created a training program for registration staff on new electronic systems, which enabled complete onboarding for 2 employees ahead of schedule.

Affiliations

  • Member of Compliance and Healthcare Data Protection Task Force 2020
  • American College of Healthcare Executives (ACHE)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Board of Registration of Medicine North Carolina
  • International Council of Nurses
  • Rotary International
  • International Association of Administrative Professionals
  • Medical Front Office & EHR Specialist Certification (MFOEHS)
  • Healthcare Documentation Integrity (CHDI) - Association for Healthcare Documentation Integrity (AHDI)

Certifications

  • Health Information Privacy and Security (HIPS) Certification
  • Certified Patient Account Manager (CPAM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Healthcare IT Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • AHIMA Certified in Healthcare Privacy and Security (CHPS)
  • Certified Healthcare Access Manager (CHAM)
  • CompTIA Security+

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